Frank Castillo Email & Phone Number

Holds overarching responsibility for all projects related to the production of private label apparel projects for a company that produces high quality screen printing and promotional apparel for local businesses, including t-shirt printing and embroidery.• Serves as the company’s lead sales professional, offering product information as well as negotiating terms and conditions of both the purchase and delivery of products. • Manages all client relations, ensuring that the requirements of each project are properly communicated to the project team.• Handles all lead generation and customer acquisition campaigns for new business development. Follows-up with existing and past clients to ensure that their current needs for promotional apparel have been addressed properly.• Responsible for the physical layout and design of the local showroom. Oversees all aspects of event planning and production for the showroom.• Provides all clients with 1:1 customer service via both in-person meetings as well as via telephone. Follows-up with clients to ensure that they are satisfied with the final product and installation.

Responsible for sales, marketing, vendor and contractor relations, design as well as the establishment of business protocols and processes for an established retailer of high quality tiles, hardwood floors, granite fixtures and related products.Builds and fortifies profitable, long term relationships with name brand tile manufacturersConducts client visitations when necessary to create custom designs for the kitchen, bathroom(s) as well as outdoor patios and other parts of the home. Tailors projects in order to meet physical specifications the client’s budget.Collaborates with manufacturers to address special needs of the client as well as to help the customer formulate the most educated and practical buying decision.Negotiates advertising contracts and strategic relationships for specialized content with print media outlets. Acquires product brochures and other marketing collateral from the manufacturer’s representatives that is utilized as part of the sales and marketing process. Handles all local public relations and marketing promotions campaigns for the store.Prepares cost estimates for all prospective projects – re-adjusts bids based on the information provided by the client. Provides all clients with 1:1 customer service via both in-person meetings as well as via telephone. Follows-up with clients to ensure that they are satisfied with the final product and installation. Managed a staff of up to three (3) sales and administrative support staff.

Managed 40 employees; reported to the Assistant VP of Enrollment and Academic Services. Provided strategic and tactical leadership for pre-college programs. Determined budgets and necessary funding; solicited new funding, wrote grants and developed promotional materials, including brochures, press releases and online content. Assessed internal hiring needs and managed all HR functions; hired, trained and developed staff. Served as the community liaison; collaborated with local high schools and community groups. Developed and implemented an early assessment program for monitoring English proficiency at an early age; launched new academic programs.Successfully managed six community-oriented programs with a total budget of $10M.Solicited and secured sponsorships from well-known area businesses and international corporations, including Citibank.

Managed up to 60 employees; oversaw the implementation and operations of pre-college programs. Directed day-to-day office processes; developed business plans to support the future growth of the organization; collaborated with Director to develop strategic plans of operation. Recruited, hired and trained new employees. Conducted college admission requirement workshops and provided general college advisement to potential students.

Managed 20 direct reports and up to 100 indirect reports (students, graduate assistants, tutors and workshop administrators); reported to the Director of Pre-College Programs. Exercised full P&L responsibility for a $4.5M annual budget. Directed all PR and community relations programs; managed projects, authored grants, compiled reports and tracked program participants.Successfully coordinated and managed a six-week Upward Bound residential program for more than 60 students.Developed and implemented effective public relations strategies to identify, recruit and enroll students into the Upward Bound Project.

Developed, implemented and oversaw the Upward Bound residential, recreational and academic activities for participants; solicited AA federal-funded grants designed to provide financial assistance to first-generation college students. Recruited, coordinated, trained and mentored summer staff; coordinated projects and served as a conduit for communication between students, faculty, staff, parents and alumni.Effectively secured grants for the program ranging from $4M to $8M.

Sociology And Educational Leadership

Activities and Societies: Co-founder Nu Alpha Kappa Fraterny, SJSU Chapter Membert of the Chicano/Latino Faculty Staff Association, SJSU.

Education record