Role responsibilities• Engineer and optimize hybrid Azure Platform solutions, focusing on compute, network, storage, monitoring, and security.• Collaborate with Azure Platform engineers, architects, and other stakeholders in the implementation of an Azure Enterprise Scale Landing Zone platform.• Provide expertise in IT operations areas, such as networking, virtualization, identity, security, and governance, ensuring these areas align with the overall Azure Platform strategy.• Mentor and guide junior engineers, encouraging best practices in Azure administration, development, and DevOps processes.• Participate in Project related activities to meet operational needs.• To ensure knowledge articles of all supported systems are continually updated.• To provide a high level of customer service, whilst working under pressure.• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

Infrastructure & Release Management• Manages the infrastructure and environments of the microservices platform• Performs deployment activities to production environments• Performs IT Change Management activitiesIncident & Problem Management• Performs troubleshooting & Emergency Response• Investigates root causes and suggest solutions• Implements solutions & improvementsApplication Maintenance• Advises PO in capacity planning/provisioning• Configures and maintains application & monitoring• Identifies business objects for monitoringOperations Continuous Improvement• Identifies issues/optimization potentials, writes corresponding user stories• Improves processes• Supports with automation knowhow to reduce risk of bad changesService OnboardingSupports other projects in onboarding & promotions

• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident management requests to product group or engineering group• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

The project consists of an Actuarial data warehouse solution (ARGO), composed by an Oracle database, a BI tool, and Java Web application as front-end. I am part of the maintenance team and I have the responsibility to operate a Java Web application which lies on top of Linux servers with JBoss components, test new software versions, work together with a development team to implement a deployment automation process using Jenkins, governance over GitHub versioning tool. Also, as part of a migration process, we are currently managing the infrastructure level of a Microsoft Azure cloud project.Responsabilities:- Collaborate with a development team to implement a deployment automation process using Jenkins- Develop new features and fix identified defects of the Java Web application.- Manage the virtualized Live & Test & Dev environments- Plan, prepare and manage patching of the servers together with the infrastructure team (upgrades, maintenance, optimization)- Plan, prepare and manage the releases in collaboration with the development team- Serve as a liaison between the Development team, Reporting team and Infrastructure teams as it relates to the web based applications.- Monitor availability of the application servers and optimizes configurations to provide appropriate performance and availability.- Manage and monitor DevOps services (Jenkins, GitHub Enterprise, Nexus) which are hosted on an Openshift Container Runtime Platform.- Manage and monitor the current Microsoft Azure cloud project.

Key responsibilities:- Web servers Configuration (Apache/Nginx)- Database Administration: MySQL- Bash and Python scripting- System Maintenance and Administration on Linux (RedHat): Installation and configuration- Mail server (postfix) – administration/configuration- Manage and test installation procedures for various software architectures- Create scripts, debugs, and documents application programs and systems level automation- Write technical documentation to describe the installation, maintenance and migration process- Implement solution, enhancements and configurations based on existing platform

Yalos Software Labs provides technical support for a suite of Cloud Business Intelligence and Performance Management products. This includes:- support for the company’s own software- support for the Cloud customers- maintenance for the Cloud servers - setting up new Cloud servers for new customers- databases and infrastructure management in Linux based environments- Bash scripting- Powershell scripting- managing virtual machines in a Microsoft Azure environment- working with the 1st level team and making sure that our customers get the right solutions/answers for their problems/requests- guiding our 1st level team to improve communication with the clients- writing documentation for a better and quicker understanding of our software and actions on the Cloud servers

Customer Service Analyst activity includes the following:Handles customers' verbal requests and complaints in accordance with their internal procedures;Carries out sales and customer retention activities;Provide periodic support and feedback to agents in partner structures to handle customer requests;Performs activities to evaluate how partners deal with call handling;Monitor customer motivation and customer satisfaction and provide regular feedback;Performs customer return analysis to optimize agent / process performance;Performs best practice sessions to optimize the performance of call center agents in customer service and sales.