Catalin Daniel Bradac Email & Phone Number

Brașov, Bv, Ro

Bucureşti, România

- Technical Support Analyst at Peloton: Managed end-to-end application support, encompassing account creation, updates, workflow modifications, and collaboration with internal departments and partners;- Day-to-Day Operations Support: Provided comprehensive support to end users for specific applications, operating systems, and software, ensuring smooth day-to-day operations;- Request Classification and Resolution: Classified requests/incidents, offering triage and resolution services. Conducted research using available resources, user guides, and matched complaints with Known Errors and Problems;- Documentation and Categorization: Categorized and documented cases according to required standards, maintaining meticulous records for future reference;- Issue Identification and Escalation: Identified and escalated priority issues, ensuring timely resolution and maintaining operational efficiency;- Application Functionality Support: Assisted users in utilizing application functionalities, providing guidance on possible workarounds for improved efficiency;- Urgent Query Handling: Responded to operational queries with a sense of urgency, meeting required quality metrics and exceeding user expectations;- Incident Resolution: Successfully resolved incidents and service requests, following step-by-step documentation to streamline problem-solving processes;- Root Cause Analysis: Conducted root cause analysis for application issues and cases, contributing to ongoing process improvement initiatives;

Bucureşti, România

- Exceptional verbal and written communication abilities, with a particular emphasis on active listening in English.- A proven track record of effectively implementing program and process changes across a diverse agent base.- A strong customer-centric approach, characterized by a solution-focused mindset, a helping nature, and a passion for ensuring optimal customer experiences.- A keen ability to identify trends and escalate issues as necessary.- A strong analytical mindset, with the ability to effectively troubleshoot and solve problems using both linear and logical methods.- The ability to manage time and multitask effectively in a fast-paced work environment.- A polished, professional delivery style, characterized by a positive attitude and the ability to set and communicate expectations effectively.- A flexible and adaptable approach to work, allowing me to thrive in dynamic and rapidly changing environments.- Strong analytical thinking and leadership abilities that enable me to drive results and deliver exceptional performance.

Bucureşti, România

As a Technical Support representative at Bitdefender, I have demonstrated a high level of skill and proficiency in providing customer support in a remote work environment. My key accomplishments include:- Consistently providing prompt and professional customer support, characterized by a friendly and patient attitude.- Proactively memorizing over 50 company products and services to improve my ability to assist customers.- Generating customer insight reports and inputting over 20,000 units of sensitive data to improve customer understanding.- Training more than 10 new hires (shadowing) on company-specific policies, procedures, and compliance guidelines.- Achieving consistently high customer satisfaction ratings through voice, chat, and email communications.- Listening, diagnosing, and resolving technical issues with an exceptional level of technical expertise, guiding users through step-by-step solutions.- Politely addressing customer complaints and escalating to management when necessary.- Consistently achieving Key Performance Indicators (KPIs) at over 100%.I have a strong ability to troubleshoot, diagnose, and resolve technical issues with a high level of technical expertise, while providing an outstanding customer service experience. I am able to guide users through step-by-step solutions to their technical issues, while maintaining a polite and professional demeanor. Additionally, my ability to provide customer insight reports and input over 20,000 units of sensitive data reflects my attention to detail and ability to analyze customer information. Furthermore, my ability to train more than 10 new hires on company-specific policies, procedures, and compliance guidelines showcases my leadership and mentoring skills.

România

- a proven record of generating and building relationships;- managing projects from concept to completion;- designing educational strategies, and coaching individuals to success;- skilled in building cross-functional teams;- demonstrated exceptional communication skills;- made critical decisions during challenges;- adaptable and transformational leader with an ability to work independently,created effective presentations, and developed opportunities that furtherestablished organizational goals;

Provincetown, Massachusetts, United States

Provincetown, Massachusetts, United States

Page, Arizona, United States

Page, Arizona, United States

Electronic Engineering, Telecommunications And Information Technologies

Basic knowledge with: - C, C++; - JAVA; - Object Oriented Programming; - Octave/MATLAB; - HTML, PHP, CSS, JavaScript; - Linux systems.

Bachelor'S Degree, English Language And Literature

- Excellent communication skills; - Strong written and verbal skills in English (equivalent of English C2 level as defined by CEFR).

Psycho-Pedagogical Training Study Level I