Catalin Dascalu Email & Phone Number

Bucharest, Romania

- Provides technical support for Huawei customers on the Storage product line and Server, being responsible for providing viable solutions for maintenance problems within the time provided in the SLA. This includes changes in the database, software configurations, running scripts, software patch application, software upgrades, and hardware.- Level 2 support engineers primarily provide support for Huawei Storage Products issues that require attention and cannot be resolved by Level 1 (CSE) support.- Hands-on experience with storage management tools and platforms;- Proven track record in diagnosing and resolving storage-related issues promptly;- Managed and supported enterprise-level storage solutions, ensuring data integrity and system performance

Bucharest, Romania

- Manage escalations received by Customer Support Engineers by providing technicalassistance until the resolution of the case;- Support Technical Assistance Center transformations by acting as a consultant forhigher Management and implementing them within the IT team;- Periodically review and audit Customer Support Engineers’ SR handling accordingto technical and customer service performance criteria;- Support internal Recruiters in reaching the team’s recruitment target by selectingapplications, holding Technical interviews and supporting job fairs;- Responsible for the on-boarding for the new employees, creating the training planand organizing the mentorship plan for all new Customer Support Engineers;- Responsible for monitoring the workload within the team by assessing shifts,monitoring business status and support all team members with details regardingthe system, process and procedure;- Define the PBC (Personal Business Commitment) for each team member and trackeach Customer Support Engineer’s performance, output the result and organize oneto one meetings to support career paths.

Bucharest, Romania

- Handling Enterprise service requests from customers for IT products and equipment(storage, servers, data protection products, data center, cloud computing, big data & cloud storage) by providing customer support from the physical layer up to the application layer;- Providing technical support by resolving technical issues against specific resolutiontimes and priorities- Researching, troubleshooting and implementing a solution and gain agreement fromcustomers on problem resolving;- Gaining and expanding knowledge on various OS, SAN storage and protocols (FC, RAID, FCOE) and NAS storage and protocols (CIFS, NFS, SCSI).- Replicate the issues in the lab where possible and follow up with a long term solution- Log analysis for storage and server- Perform remote activities like solution deployment, Firmware upgrades, configuration, troubleshooting- Provide hands on and theoretical training to new colleagues and mentor program- Maintain the service delivery level within the agreed SLAs and solve the technicalissues as quick as possible with maximum efficiency and minimum impact for the customers business- Always improve the work medium, tools and platforms, documentation quality, procedures

Calea Grivitei, Nr. 136, Procema Park, Corp B, Etaj 1, Sector 1, Bucuresti

Class IT Outsourcing was founded in 2001, as a company offering complete integrated IT services and solutions. Since 2004, the company's core activity naturally migrated towards the IT outsourcing services domain. In 2011, after more than 10 years of tradition, the company has expanded internationally, having an office headquarters in San Francisco, US. Class IT Outsourcing employees form a highly qualified team with more than 130 specialists focused on delivering results for the company’s clients. - On call Level 1 support for all ClassIT customers during night time.- Windows server Level 1 support: AD, DHCP, DPM, Exchange, server maintenance and troubleshooting- Networking Level 1 support Fortigate and Cisco: firewall exceptions, VPN users, port forwarding, filtering level 4 TCP/IP traffic and troubleshooting- Basic server Linux Level 1 support- Remote support assistance and troubleshooting for urgent client issues - Using network monitoring systems such as Nagios, to monitor client outages and performance issues within monitored networks- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security- Working in collaboration with the field ClassIT administrators to achieve client business goals by providing quick on site intervention time to unexpected infrastructure issues and equipment hardware issues- Performs actions detailed in tickets assigned by the clients and record actions taken to resolve the issues, necessary contact information, client network information, expenses and time within a ticketing software

București, România

- Customer support remote and onsite, for all company’s clients;- Configure, monitoring and maintenance of surveillance equipment, local area network administration, workstation configuration and troubleshooting;- Local server administration: Windows Server 2003 and 2008, Active Directory, Windows Deployment Services and Microsoft Exchange- Monitoring and troubleshooting IBM Tivoli Storage Manager for System Backup and Recovery;

Masterat In Management, Managementul Afacerilor

Licentiat In Stiinte Economice, Management

Bacalaureat, Accounting And Finance