Catalin P Email & Phone Number

London, GB

London

• Provide availability for inbound calls for motor insurance claims in a fast-pacedoffice environment, now also carrying out outbound calls to corroborate policyholder and third-party information.
• Extract and communicate relevant information over the phone to understandroad accident circumstances and deliver a meaningful customer journey specificto each situation.
• Engage different assistance services for customers and vulnerable people on thespot or as a process… Show more Provide availability for inbound calls for motor insurance claims in a fast-pacedoffice environment, now.
• Engage different assistance services for customers and vulnerable people on thespot or as a process moving forward keeping all parties involved and informed.
• Interpret information given, acquire and review photo/video evidence fromcustomers to support their insurance claims, establishing initial liabilityaccurately. Show less

Liverpool, England, United Kingdom

• Cultivated long-term relationships with clients to accurately quote pricing andterms to achieve customer objectives while handling partner concerns andcomplaints to resolve issues, ensuring successful contract renewals.
• Investigated low-performing accounts and adapted strategies to support salesand retention taking informed decisions along with my branch manager.
• Grew the customer base by identifying needs to deliver relevant productsolutions that met… Show more
• Grew the customer base by identifying needs to deliver relevant productsolutions that met client budgets and schedules in many European countries.
• Proposed new solutions to meet changing customer needs and objectives tooffer added value based on specific country regulations. Show less

Liverpool, England, United Kingdom

• Maximized opportunities by prospecting customers with genuine enthusiasmand outstanding customer service, delivering a complete and memorablecustomer journey.
• Employed winning negotiation skills to protect MSRPs and processed clientorders accurately to guarantee prompt delivery of purchased unit meeting salestargets as a result.
• Sold new and used vehicles reaching 130-150 units/year by engaging customersusing up-to-date knowledge on product accessories, prices… Show more
• Sold new and used vehicles reaching 130-150 units/year by engaging customersusing up-to-date knowledge on product accessories, prices and key featuresdoing video presentations. Show less

Bucharest Metropolitan Area

Collected business contracts from car showrooms across the country into one central archive at the Tiriac Auto legal department in Bucharest to help with the legal merger and rebranding process.