- Executing manual test cases and analyzing the results;- Collaborating with all the key roles from the project(Project Managers, Product Owners, Developers, Test Manager), in order to develop effective strategies for the project;- Reporting/tracking the bugs;- Performing various types of testing like confirmation testing, regression, acceptance, black-box, exploratory, ad-hoc, functional and non-functional;- Reviewing system specifications and providing objective feedback for improving the application;- Reviewing user stories, acceptance criterias;- Performing mobile testing(iOS and Android);- Creating test cases;- Actively involved in meetings which requires QA expertise;- Tools used: Jira, Confluence, Test Rail.

- Testing the functionalities of the system and reporting the bugs to SAP Architects Team;- Ensuring training material for the end users with work instructions and how the system works;- Maintaining a good collaboration between SAP implementation team and end users teams;- Offering support for issues related to the functionality of SAP system;- Developing and sustaining effective working relationships between departments involved in implementing process;- Gathering suggestions for improvement, contributing to the ongoing progress and success of the Go-live projects;- Offering support also after Go-live stage and trying to find the root causes for the issues reported by end users.

- Established the required materials and generating purchase orders;- Scheduled and overseen the supply and delivery of materials and products;- Managed inventory issues, schedule changes, and cancellations;- Coordinated with other departments regarding production goals, timelines, supplier payments, etc;- Ensured materials met specifications, quality standards, and were cost-efficient;- Cooperated with Customer Support team, suppliers, and production.

- Managed a 1300 customers data base every 6 months and made customized offers for each client;- Achieved my personal target on a monthly basis and increased my team’s result;- Increased company's revenue and at the same time take into account not to reduce customers ARPU with more than 30% and succeeded to retain 75% of the clients;- Checked the business status for each one of my new customers to make sure that I will provide them customized solutions for their needs and business.

- Achieved my personal target and improved my team’s result;- Succeeded in getting referrals of new clients from the old customer base;- Broadened the customer base by providing excellent customer service;- Increased the value of customer base by selling new additionally services offered by Vodafone like: mobile internet, lane internet and voice, web hosting, etc.

- Helped the Team Leader in achieving sales goals and objectives, by implementing and revising sales strategies and by motivating the sales team;- Coached and trained the employees;- Developed a relevant feed-back report from the customers to quantify the satisfaction, retention, and demand for new products and services;- Introduced new marketing tools based on the customer feedback to maximize the sales results and succeeded in attracting and retaining customers;- Negotiated with Marketing department for special offers to help increase the customer numbers and services used by each customer;

- Achieved my personal target and improved my team’s result;- Collected feed-back from each client, adjusted to client needs and sold Vodafone products by marketing the benefits, created an efficient sales speech;- Made customized offers for each client, convinced them to choose Vodafone services over others,increased sales for secondary services offered by Vodafone like: mobile internet, lane internet andvoice, web hosting;- Succeeded in getting referrals of new clients from existing clients.

- Searched for travel options and presented the best deals in terms of requirements from clients;- Achieved team sales and profitability objectives;- Negotiated corporate and best rates with hotels;- Analyzed competitors activity and maintained the most competitive rates;- Prepared promotional materials(brochures).