+ Initiated and executed a project to improve customer experience, increasing related product sales by 120%.+ Created and took on the position of in-store subject matter expert on two particular domains of gaming, becoming the point of reference for coworkers and a guide to patrons inquiring about board games and tabletop role playing games.+ Processed trades of trading cards from a variety of proprietaries, ensuring the authenticity of each through careful research and… Show more + Initiated and executed a project to improve customer experience, increasing related product sales by 120%.+ Created and took on the position of in-store subject matter expert on two particular domains of gaming, becoming the point of reference for coworkers and a guide to patrons inquiring about board games and tabletop role playing games.+ Processed trades of trading cards from a variety of proprietaries, ensuring the authenticity of each through careful research and evaluation, as well as establishing appropriate pricing based on condition and current market values. Show less

- Reduced the amount of “critical” veterinary care visits required for in-store pets due to diligent adherence to proper care procedures.- Oversaw the development and comprehensive training of all non-managerial floor staff, recognizing the importance of personalized mentoring for each employee to encourage professional growth.- Nurtured positive relationships with customers, resulting in district-leading survey metrics.- Communicated with the pet care team to ensure the… Show more - Reduced the amount of “critical” veterinary care visits required for in-store pets due to diligent adherence to proper care procedures.- Oversaw the development and comprehensive training of all non-managerial floor staff, recognizing the importance of personalized mentoring for each employee to encourage professional growth.- Nurtured positive relationships with customers, resulting in district-leading survey metrics.- Communicated with the pet care team to ensure the availability of store-use items necessary for the department's operation. Show less

- Supported upper management in all aspects of the store, from organizing the back room of the pet care department to accepting deliveries via forklift to general customer service.- Acted as closing manager, supervising a team of between one to five associates.

- Worked with doctors to restrain pets during exams and collected samples for testing.- Effectively communicated veterinarian messages to and educated clients regarding medications, procedures, and general animal care through email, phone, and in person.- Played a key role in promoting the new business, bolstering the clinic’s client base.

- Trained and assisted new associates on procedures for pet care and use of POS.

- Coordinated with Japanese teachers at 9 elementary schools to create and implement between 13 and 25 classes per week, educating between seven and 50 children at a time.- Contributed to community events meant to promote international exchange and understanding with JETNet.- Organized and presented a workshop for Nara Prefecture teachers of English on Team-Teaching in elementary schools.

- Managed the daily order check-in to assure all items have been received and were organized promptl

- Selected for promotion in under a month to moderate approximately 50 agents on the $6B+ settlement “In re Payment Card Interchange Fee and Merchant Discount Antitrust Litigation.”- Accepted elevated calls requiring additional support, and determined which inquiries were sent to higher levels of management.

- Responded to inquiries about over 10 class action settlements, updated class member information, and presented customers with their account’s current status.

- Processed and analyzed claims information Microsoft Excel and Claims Matrix.

- Cataloged and processed acquisitions, independently eliminating a backlog of materials donated and purchased between 1990-2012.- Photocopied, photographed, and scanned materials for uploading onto computer databases, filing into physical folders, and sending to patrons.- Transcribed documents, letters, and forms to a digital format.- Expedited in the set-up and clean-up of exhibits.- Ensured the continued organization and cleanliness of the archive's main room… Show more - Cataloged and processed acquisitions, independently eliminating a backlog of materials donated and purchased between 1990-2012.- Photocopied, photographed, and scanned materials for uploading onto computer databases, filing into physical folders, and sending to patrons.- Transcribed documents, letters, and forms to a digital format.- Expedited in the set-up and clean-up of exhibits.- Ensured the continued organization and cleanliness of the archive's main room and remote storage locations.- Aided the research of visitors and conducted detailed investigations for remote patrons. Show less