Catherine Erickson Email & Phone Number

Portland, Or, Us

Oregon, United States

Beaverton, Oregon, United States

+ Initiated and executed a project to improve customer experience, increasing related product sales by 120%.+ Created and took on the position of in-store subject matter expert on two particular domains of gaming, becoming the point of reference for coworkers and a guide to patrons inquiring about board games and tabletop role playing games.+ Processed trades of trading cards from a variety of proprietaries, ensuring the authenticity of each through careful research and… Show more + Initiated and executed a project to improve customer experience, increasing related product sales by 120%.+ Created and took on the position of in-store subject matter expert on two particular domains of gaming, becoming the point of reference for coworkers and a guide to patrons inquiring about board games and tabletop role playing games.+ Processed trades of trading cards from a variety of proprietaries, ensuring the authenticity of each through careful research and evaluation, as well as establishing appropriate pricing based on condition and current market values. Show less

Beaverton, Oregon, United States

- Reduced the amount of “critical” veterinary care visits required for in-store pets due to diligent adherence to proper care procedures.- Oversaw the development and comprehensive training of all non-managerial floor staff, recognizing the importance of personalized mentoring for each employee to encourage professional growth.- Nurtured positive relationships with customers, resulting in district-leading survey metrics.- Communicated with the pet care team to ensure the… Show more - Reduced the amount of “critical” veterinary care visits required for in-store pets due to diligent adherence to proper care procedures.- Oversaw the development and comprehensive training of all non-managerial floor staff, recognizing the importance of personalized mentoring for each employee to encourage professional growth.- Nurtured positive relationships with customers, resulting in district-leading survey metrics.- Communicated with the pet care team to ensure the availability of store-use items necessary for the department's operation. Show less

Beaverton, Oregon, United States

- Supported upper management in all aspects of the store, from organizing the back room of the pet care department to accepting deliveries via forklift to general customer service.- Acted as closing manager, supervising a team of between one to five associates.

Beaverton, Oregon, United States

- Worked with doctors to restrain pets during exams and collected samples for testing.- Effectively communicated veterinarian messages to and educated clients regarding medications, procedures, and general animal care through email, phone, and in person.- Played a key role in promoting the new business, bolstering the clinic’s client base.

Beaverton, Oregon, United States

- Trained and assisted new associates on procedures for pet care and use of POS.

Tenri, Nara, Japan

- Coordinated with Japanese teachers at 9 elementary schools to create and implement between 13 and 25 classes per week, educating between seven and 50 children at a time.- Contributed to community events meant to promote international exchange and understanding with JETNet.- Organized and presented a workshop for Nara Prefecture teachers of English on Team-Teaching in elementary schools.

Hillsboro, Oregon, United States

- Managed the daily order check-in to assure all items have been received and were organized promptl

Beaverton, Oregon, United States

- Selected for promotion in under a month to moderate approximately 50 agents on the $6B+ settlement “In re Payment Card Interchange Fee and Merchant Discount Antitrust Litigation.”- Accepted elevated calls requiring additional support, and determined which inquiries were sent to higher levels of management.

Beaverton, Oregon, United States

- Responded to inquiries about over 10 class action settlements, updated class member information, and presented customers with their account’s current status.

Beaverton, Oregon, United States

- Processed and analyzed claims information Microsoft Excel and Claims Matrix.

Galesburg, Illinois, United States

- Cataloged and processed acquisitions, independently eliminating a backlog of materials donated and purchased between 1990-2012.- Photocopied, photographed, and scanned materials for uploading onto computer databases, filing into physical folders, and sending to patrons.- Transcribed documents, letters, and forms to a digital format.- Expedited in the set-up and clean-up of exhibits.- Ensured the continued organization and cleanliness of the archive's main room… Show more - Cataloged and processed acquisitions, independently eliminating a backlog of materials donated and purchased between 1990-2012.- Photocopied, photographed, and scanned materials for uploading onto computer databases, filing into physical folders, and sending to patrons.- Transcribed documents, letters, and forms to a digital format.- Expedited in the set-up and clean-up of exhibits.- Ensured the continued organization and cleanliness of the archive's main room and remote storage locations.- Aided the research of visitors and conducted detailed investigations for remote patrons. Show less