Catherine Erickson Email & Phone Number

Portland, OR, US

Oregon, United States

Beaverton, Oregon, United States

+ Initiated and executed a project to improve customer experience, increasing related product sales by 120%.+ Created and took on the position of in-store subject matter expert on two particular domains of gaming, becoming the point of reference for coworkers and a guide to patrons inquiring about board games and tabletop role playing games.+ Processed.

Beaverton, Oregon, United States

- Reduced the amount of “critical” veterinary care visits required for in-store pets due to diligent adherence to proper care procedures.- Oversaw the development and comprehensive training of all non-managerial floor staff, recognizing the importance of personalized mentoring for each employee to encourage professional growth.- Nurtured positive.

Beaverton, Oregon, United States

- Supported upper management in all aspects of the store, from organizing the back room of the pet care department to accepting deliveries via forklift to general customer service.- Acted as closing manager, supervising a team of between one to five associates.

Beaverton, Oregon, United States

- Worked with doctors to restrain pets during exams and collected samples for testing.- Effectively communicated veterinarian messages to and educated clients regarding medications, procedures, and general animal care through email, phone, and in person.- Played a key role in promoting the new business, bolstering the clinic’s client base.

Beaverton, Oregon, United States

- Trained and assisted new associates on procedures for pet care and use of POS.

Tenri, Nara, Japan

- Coordinated with Japanese teachers at 9 elementary schools to create and implement between 13 and 25 classes per week, educating between seven and 50 children at a time.- Contributed to community events meant to promote international exchange and understanding with JETNet.- Organized and presented a workshop for Nara Prefecture teachers of English on.

Hillsboro, Oregon, United States

- Managed the daily order check-in to assure all items have been received and were organized promptl

Beaverton, Oregon, United States

- Selected for promotion in under a month to moderate approximately 50 agents on the $6B+ settlement “In re Payment Card Interchange Fee and Merchant Discount Antitrust Litigation.”- Accepted elevated calls requiring additional support, and determined which inquiries were sent to higher levels of management.

Beaverton, Oregon, United States

- Responded to inquiries about over 10 class action settlements, updated class member information, and presented customers with their account’s current status.

Beaverton, Oregon, United States

- Processed and analyzed claims information Microsoft Excel and Claims Matrix.

Galesburg, Illinois, United States

- Cataloged and processed acquisitions, independently eliminating a backlog of materials donated and purchased between 1990-2012.- Photocopied, photographed, and scanned materials for uploading onto computer databases, filing into physical folders, and sending to patrons.- Transcribed documents, letters, and forms to a digital format.- Expedited in the.