● Streamline, facilitate, and coordinate all internal operations in collaboration with the facility manager and CEO to maintain optimized workflow● Manage and supervise all sales operations while building and sustaining strong client relationships, leading to increased repeat and referral business by 10%● Oversee distribution and customer service functions in accordance with organizational guideline and policies to realize operational effectiveness● Identify and address areas of concern along with suggesting and initiating process improvements to enhance efficiency and productivity ● Significantly contribute towards attainment of the company's financial goals by continuing to perform all Controller’s job duties, including direct oversight and management of accounting department, consisting of 6 members

● Ensure timely generation and submission of financial statements to facilitate well-informed financial and budgeting decisions as well as assure cash flow management● Perform monthly bank and credit card account reconciliations to identify and eliminate errors and inaccuracies ● Provide leadership, oversight, and directions to AR and AP staff, resulting in optimum performance and timely payments● Handle payroll processing and distribution responsibilities for more than 100 employees along with resolving staff inquiries/concerns and ensuring employee understanding of policies/procedures● Serve as Chief liaison for information technology operations to fulfill technological requirements by recommending and implementing efficient software and hardware for seamless processes across all departments

● Determined, established, and implemented standards, procedures, and metrics for managing and optimizing customer experience, translating to growth of over 300% within the client base● Tracked, revised, and enforced the SOPs and methods of communication between the customer experience team, the distribution department, and the bakery to maximize customer satisfaction through superior delivery experience and excellent product quality● Introduced and deployed a new ERP software to create a trouble ticket process with escalation capabilities, thereby improving customer satisfaction survey results by 20% over a period of 1 year

When my time with Farmers Restaurant Group began I was made part of the re-opening team for the Georgetown location. I gained great operations experience being part of the the simulated opening. It required policy development for both new and amended systems, which was an amazing learning experience. I Coordinated guest reservations and wrote floor plans and managed the schedules for two FOH work groups. I assisted in interviewing, hiring, and developing all FOH and some BOH work groups as well. During my time with Farmers I also was made the Project Manager for implementation of their breakfast program.

During my four years with Wagamama I managed front of house operations under the direction of the general manager at all three of the Boston, MA locations. I Created schedules for all FOH departments, forecasted sales and processed payroll. I also acted as hiring manager and managed all small-wares.