Cate Godley Email & Phone Number

Marietta, Ga, Us

Atlanta, Georgia, United States

· Builds out reports and dashboards for variety of customer needs · Uses Workflow, Process Builder, and Flow Builder to automate tasks for clients · Works with Data Import Wizard, and Dataloader.io to input new information into Salesforce

Greater Atlanta Area

· Administered Salesforce and Microsoft Dynamics 365, including maintaining database cleanliness and developing workflows to assist with automation of business tasks · Designed reports and dashboards for company use, including many ad-hoc reports for Executives · Built and managed customer support portal · Trained all employees on the proper use of Salesforce and Microsoft Dynamics 365 · Oversaw Marketing Automation Platforms, including experience with Dynamics 365 for Marketing, Pardot, Marketo, and SalesFusion · Oversaw migration of CRM system from Salesforce to Dynamics 365 · Ran all social media accounts, including experience with Sprout Social and Hootsuite · Handled Google Ads and Google Analytics accounts · Managed customer communications regarding changes and product updates

Greater Atlanta Area

Designed a Sales Development program to generate interest in new SharePoint products, including integrating both Salesloft and Dynamics 365 with multiple sales tools such as Salesloft, Uberflip, Everstring, Bombora, LinkedIn Sales Navigator, ToutApp and more. Sales Development team performed over 400 demos for clients and passed on over 100 qualified leads to our account directors.

Norcross, Ga

As the inside sales representative, I worked with both the sales and marketing teams to reach out to potential new customers who would most benefit from our products. This included extensive social media outreach, call campaigns, email campaigns, competitive research and basic business development responsibilities.

Kennesaw, Ga

Manage all reporting functions for team, including sending out work each morningWorks as liaison between project management and supervisors to discuss what program changes are needed Works with over 150 different vendors to provide replacement parts to online customers in a timely manner

Kennesaw, Ga

Implemented one contact resolution for customers through phone, chat, and email communicationsUpheld company standards for customer service Consistently awarded top marks in quality assurance

Marietta, Ga

Provided excellent customer service to all banking customersProcessed withdrawals and deposits for customers Operated Branch Capture machine to scan all work completed during business dayMaintained Excel spreadsheet detailing 90 day selling reports

Marietta, Ga

Managed financial transactions totaling over $2000Ensured customer happiness through excellent customer serviceAssisted customers in multiple areas of the store, including but not limited to the front endMaintained clean and orderly work area

Marietta, Ga

Ordered all necessary products to run the coffee bar and gelato caseManaged financial transactions totaling over $300Assisted customers in multiple areas of the store, including but not limited to the coffee barMaintained dual responsibilities in bakery and gelato production

Greater Atlanta Area

Checked closed loan packages for errors before shipping them to lendersContacted borrowers via email, phone, and fax to ensure all loan documents were correctCreated title jackets to accompany checks for underwritersDeveloped PDF forms and excel spreadsheets for better organization of company documents

Greater Atlanta Area

Answered phones and ran front desk including greeting customers and making them feel welcomeTracked and sent FedEx and UPS packagesCompleted back logged data entry for entire companyLocked interest rates on all home loans

Bachelor’S Degree, Pyschology

Activities and Societies: Hillel - coordinated Hanukkah Meltdown event for 50+ people Collegium Musicum

Music, Psychology

Activities and Societies: Hillel, President (2007-2008), Vice President (2005-2007) Georgia Southern Chorale, Alto 2005-2008

Ranger Rank

30+ Badges with a heavy focus on reporting and the Lightning Experience