Cathal Dunne Email & Phone Number

Limerick, County Limerick, Ireland

• Manage communication and service quality, overseeing major clients and fulfilling an annual demand for 500+ templates.
• Ensure client satisfaction by addressing inquiries, resolving issues, and providing timely and effective support solutions.
• Collaborate with internal teams to gather client feedback, identify areas for improvement, and implement enhancement strategies.
• Develop and maintain strong client relationships, serving as a trusted advisor and point of contact for all client-related matters.
• Conduct regular account reviews to assess client needs, deliver insights, and propose tailored solutions to drive value and ROI.Key Accomplishments: - Developed streamlined communication protocols, enhancing client.

Limerick, County Limerick, Ireland

• Developed, oversaw, and maintained graphics for diverse clients across multiple platforms and industries.
• Offered effective resolutions for client graphic needs, addressing both minor adjustments and extensive project fixes.
• Provided essential training for new team members to ensure proficiency in graphics production processes.
• Organised office events, such as a badminton session, to foster team cohesion and a positive work environment.
• Collaborated with colleagues and stakeholders to ensure the timely delivery and quality of graphic projects.Key Accomplishments:- Designed the internal communications logo and templates for 'The Interfirm,' an annual.

• Addressed a high volume of tickets (395), focusing on improving accuracy and relevance of player data.
• Initiated personal initiatives to further enhance user experience by keeping player data up to date.
• Renewed contract annually due to consistently high-quality work and efficient performance in the role.
• Collaborated with team members to identify areas for improvement and implement enhancements.Key Accomplishments:- Independently developed and implemented a system to streamline data editing processes for player.

Limerick, County Limerick, Ireland

• Assumed additional responsibilities in Harvey Norman's white goods department, contributing to departmental success.
• Ensured a safe and organised environment for customers, including accurate product information and accessibility.
• Offered solutions to customers and colleagues across various situations, addressing logistical and online sales challenges.
• Collaborated with team members to enhance customer experience and streamline operations in the white goods department.
• Continuously updated product knowledge to provide accurate and relevant information to customers and colleagues.
• Maintained professionalism and efficiency in handling customer inquiries, complaints, and service requests.Key Accomplishments:- Met or exceeded sales targets in 65% of the months with the company, demonstrating a.

Harvey Norman, Limerick

• Converted product demonstrations to sales at a rate of one in three, contributing to sales growth.
• Provided solutions for Dyson users, ensuring high levels of customer satisfaction and issue resolution.
• Utilized user experience practices to enhance customer interactions and drive sales performance.
• Collaborated with team members to optimize store operations and achieve sales targets.Key Accomplishments:- Achieved 50% of store sales personally, elevating Limerick store to 5th largest Dyson retailer in Ireland..

Galway

• Compiled and presented social media engagement data to management, offering insights for strategic decisions.
• Published, managed, and distributed bi-weekly newsletters to global colleagues, ensuring consistent and effective communication.Key Accomplishments:- Expanded the company's online presence by growing Twitter followers.

Master Of Science - Ms, Interaction And Experience Design, First Class Honours

- Widely applied expertise in all aspects of User Centered Design. - Created an innovative assistive technology to improve the experience.

Bachelor Of Science (B.Sc.), Digital Media Design

Grade: Third Class Honours - Developed expertise in employing the design process. - Extended command of media related equipment and.