Cathal Dunne Email & Phone Number

Limerick, County Limerick, Ireland

• Manage communication and service quality, overseeing major clients and fulfilling an annual demand for 500+ templates.• Ensure client satisfaction by addressing inquiries, resolving issues, and providing timely and effective support solutions.• Collaborate with internal teams to gather client feedback, identify areas for improvement, and implement enhancement strategies.• Develop and maintain strong client relationships, serving as a trusted advisor and point of contact for all client-related matters.• Conduct regular account reviews to assess client needs, deliver insights, and propose tailored solutions to drive value and ROI.Key Accomplishments: - Developed streamlined communication protocols, enhancing client interactions and improving overall satisfaction metrics.- Received recognition for outstanding performance, including positive client feedback.

Limerick, County Limerick, Ireland

• Developed, oversaw, and maintained graphics for diverse clients across multiple platforms and industries.• Offered effective resolutions for client graphic needs, addressing both minor adjustments and extensive project fixes.• Provided essential training for new team members to ensure proficiency in graphics production processes.• Organised office events, such as a badminton session, to foster team cohesion and a positive work environment.• Collaborated with colleagues and stakeholders to ensure the timely delivery and quality of graphic projects.Key Accomplishments:- Designed the internal communications logo and templates for 'The Interfirm,' an annual sporting event in Limerick.- Received positive feedback from clients and team members for consistently delivering high-quality and innovative graphics.

• Addressed a high volume of tickets (395), focusing on improving accuracy and relevance of player data.• Initiated personal initiatives to further enhance user experience by keeping player data up to date.• Renewed contract annually due to consistently high-quality work and efficient performance in the role.• Collaborated with team members to identify areas for improvement and implement enhancements.Key Accomplishments:- Independently developed and implemented a system to streamline data editing processes for player authenticity.- Received high commendations for the system's effectiveness and its impact on user experience enhancement.

Limerick, County Limerick, Ireland

• Assumed additional responsibilities in Harvey Norman's white goods department, contributing to departmental success.• Ensured a safe and organised environment for customers, including accurate product information and accessibility.• Offered solutions to customers and colleagues across various situations, addressing logistical and online sales challenges.• Collaborated with team members to enhance customer experience and streamline operations in the white goods department.• Continuously updated product knowledge to provide accurate and relevant information to customers and colleagues.• Maintained professionalism and efficiency in handling customer inquiries, complaints, and service requests.Key Accomplishments:- Met or exceeded sales targets in 65% of the months with the company, demonstrating a strong sales performance.- Received multiple written commendations for exceptional customer service, effectively resolving customer issues and facilitating smooth purchases.

Harvey Norman, Limerick

• Converted product demonstrations to sales at a rate of one in three, contributing to sales growth.• Provided solutions for Dyson users, ensuring high levels of customer satisfaction and issue resolution.• Utilized user experience practices to enhance customer interactions and drive sales performance.• Collaborated with team members to optimize store operations and achieve sales targets.Key Accomplishments:- Achieved 50% of store sales personally, elevating Limerick store to 5th largest Dyson retailer in Ireland.- Delivered exceptional face-to-face training to new hires, resulting in 70% of hires exceeding customer service and sales expectations.

Galway

• Compiled and presented social media engagement data to management, offering insights for strategic decisions.• Published, managed, and distributed bi-weekly newsletters to global colleagues, ensuring consistent and effective communication.Key Accomplishments:- Expanded the company's online presence by growing Twitter followers to 1,000 through scheduled social media posts.- Contributed to various media-related projects, such as video editing, which received positive feedback from company partners.

Master Of Science - Ms, Interaction And Experience Design, First Class Honours

- Widely applied expertise in all aspects of User Centered Design. - Created an innovative assistive technology to improve the experience.

Bachelor Of Science (B.Sc.), Digital Media Design

Grade: Third Class Honours - Developed expertise in employing the design process. - Extended command of media related equipment.