Cathal Dunne Email & Phone Number

Dublin, County Dublin, Ireland

• Manage & support initiative owners to deliver 100+ transformation & savings programs
• Work closely with Fraud & Risk Management to monitor processes and controls to ensure compliance with internal regulations and implement solutions where gaps exist
• Review budgets with business units and challenge assumptions on spend
• Engage with VPs and senior managers on organisational structure review
• Identify opportunities and gaps in business structure and make recommendations to management

County Dublin, Ireland

• Lead improvements to customer acquisition and retention rates by engaging with all business functions
• Manage vendor relationships and cross company operations & processes
• Drive improvements on systems and processes to achieve greater operational efficiencies
• Lead team development to drive efficiencies, cost effectiveness and customer satisfaction
• Responsible for ensuring strict compliance with regulatory requirements

Jamaica

• Responsible for quality assurance of new and existing products in collaboration with product owners
• Developed and chaired group level “go to market” team to control market product launches/initiatives
• Coached team members to increase “value add” by moving from reporting issues to identifying solutions
• Responsible for identifying, prioritising and implementing customer experience improvements in apps and online
• Key member of the Customer Experience team in shaping one of the three main pillars of Digicel´s 2030 global transformation program
• Project managed multi market/multi currency top up kiosk solution for retail stores

Jamaica

• Manage the Dealer Relations team- Built team capacity to better manage finance operations challenges- Engaged in consultation and feedback process with key franchisee stakeholders inside and outside the business as.
• Manage the ICT Revenue Assurance & Billing team- Chair weekly review with ICT Sales and Operations Delivery teams to accurately forecast revenues- Applied controls and governance to ensure all revenues correctly billed.
• Manage Business Solutions finance team- Responsible for review and approval of large business cases and contracts - Implemented controls to ensure all revenues accurately recorded in accounts - Managed credit control.

Dublin

• Managed retail sales systems incorporating strategy, design and support
• Managed relationships and contracts with top up distributors and retail systems partners delivering new contracts with top up distributors saving circa 500k p.a.
• Member of Retail Steering Group responsible for smooth transition of O2 to Three
• Change management lead on multiple transformation projects during O2 to Three transition
• Analyse, identify and implement continuous improvements in sales and logistics processes and systems
• Responsible for ensuring quality of customer experience initiatives for retail stores

Ireland

• Production of all budgets, analysis and audit preparation
• Preparation and presentation of monthly management accounts to directors and corporate HQ
• Monitoring of company financial performance against KPIs
• Developed a finance control process to support an external logistics management contract with +10m turnover
• Project leader for implementation of global accounting package for Ireland office

Ireland

Ireland