Cathal Dunne Email & Phone Number

Dublin, County Dublin, Ireland

• Manage & support initiative owners to deliver 100+ transformation & savings programs• Work closely with Fraud & Risk Management to monitor processes and controls to ensure compliance with internal regulations and implement solutions where gaps exist• Review budgets with business units and challenge assumptions on spend• Engage with VPs and senior managers on organisational structure review• Identify opportunities and gaps in business structure and make recommendations to management

County Dublin, Ireland

• Lead improvements to customer acquisition and retention rates by engaging with all business functions• Manage vendor relationships and cross company operations & processes• Drive improvements on systems and processes to achieve greater operational efficiencies• Lead team development to drive efficiencies, cost effectiveness and customer satisfaction• Responsible for ensuring strict compliance with regulatory requirements

Jamaica

• Responsible for quality assurance of new and existing products in collaboration with product owners• Developed and chaired group level “go to market” team to control market product launches/initiatives• Coached team members to increase “value add” by moving from reporting issues to identifying solutions• Responsible for identifying, prioritising and implementing customer experience improvements in apps and online• Key member of the Customer Experience team in shaping one of the three main pillars of Digicel´s 2030 global transformation program• Project managed multi market/multi currency top up kiosk solution for retail stores• Developed robust KPI reporting system for Customer Experience team to measure and monitor customer issues and satisfaction

Jamaica

• Manage the Dealer Relations team- Built team capacity to better manage finance operations challenges- Engaged in consultation and feedback process with key franchisee stakeholders inside and outside the business as part of a continuous improvements project- Maximised payments accuracy by implementing new systems and processes• Manage the ICT Revenue Assurance & Billing team- Chair weekly review with ICT Sales and Operations Delivery teams to accurately forecast revenues- Applied controls and governance to ensure all revenues correctly billed to customers- Supported Sales Director with annual budgeting process and weekly revenue reporting• Manage Business Solutions finance team- Responsible for review and approval of large business cases and contracts - Implemented controls to ensure all revenues accurately recorded in accounts - Managed credit control function for Business customers

Dublin

• Managed retail sales systems incorporating strategy, design and support• Managed relationships and contracts with top up distributors and retail systems partners delivering new contracts with top up distributors saving circa 500k p.a.• Member of Retail Steering Group responsible for smooth transition of O2 to Three• Change management lead on multiple transformation projects during O2 to Three transition• Analyse, identify and implement continuous improvements in sales and logistics processes and systems• Responsible for ensuring quality of customer experience initiatives for retail stores• Introduced and chaired weekly cross functional “go to market” operations team for all sales channels• Collaborated with L&D to ensure staff trained on all systems and processes• Project managed new mobile and O2 prepaid debit card top up kiosk solution to retail stores• Lead on introduction of new commissions models ensuring alignment with retail strategy• Represented Retail team on multiple project teams and various commercial initiatives• Developed suite of reports for internal and external use in collaboration with business reporting team• Responsible for the retail systems budget

Ireland

• Production of all budgets, analysis and audit preparation• Preparation and presentation of monthly management accounts to directors and corporate HQ• Monitoring of company financial performance against KPIs• Developed a finance control process to support an external logistics management contract with +10m turnover• Project leader for implementation of global accounting package for Ireland office

Ireland

Ireland