Catharine Hancock Email & Phone Number

Toronto, On, Ca

Toronto, Ontario

Toronto

Project Manager at Nasdaq Canada.At Nasdaq, I was responsible for overseeing, planning and monitoring departmental execution of projects. As part of a team of projects managers, I supported the overall goals of the PMO through planning and execution of projects aligned with the overall goals of the department and organization. In addition, I also acted as a departmental resource to continuously improve our methodologies and project delivery service. Key tools used were Confluence and MS-Project• Maintain a consolidated view of all projects in the Engineering program• Ensure that every project is supported by a Charter, work plans and change management documents• Report program status to all stakeholders• Facilitate removal of roadblocks and develop plans of action• Define the project lifecycle within the organization• Provide leadership in defining project roles and responsibilities and facilitate clear communication lines among functional areas• Provide visibility for senior and executive management into project priorities and ensure consistency with corporate strategic initiatives

Toronto, Canada Area

This role involved management of all aspects of Marketwired’s hosting product, Impress. The main challenge faced when taking over the department was the need to improve the ability of the product to support market-parity features such as content management, mobile compatibility and site scalability. A key accomplishment to meet this challenge was overseeing a project to launch the product on a new platform. Responsibilities included evaluating various hosting options, selecting best alternative and then executing all aspects of bringing product to market. Once new hosting platform was available, initiated second project to transition clients from multiple legacy platforms to a new, unified asp.net-based solution. During project execution I continued to manage day-to-day support of the product and was responsible for doubling the number of clients over a 2 year period. To support this growth I took on responsibility for processing improvement, sales support, product marketing, and training materials. I also was responsible for server selections, storage solutions, network architecture, and monitoring and maintaining all hosting resources.Responsibilities: • Proactively identify improvement opportunities and be an ambassador to other Marketwired organizations.• Develop metrics and make necessary improvements to measure performance and availability• Hiring and development of web developer and web backend systems staff• Produce client-facing training and support program• Manage and ensure compliance with regulatory requirements, best practices, and policies and procedures• Collaborate with engineering and support leads to develop, enhance and maintain workflow process and procedure • Implement procedures to maintain industry-leading service levels• Collaborate with the Media Relations team to grow and streamline their options for offering Marketwired content to downstream partners

Toronto, Canada Area

Head up the Research Department and direct the team responsible for data quality of an online media and financial database. Upon taking over the department the initial challenge was to improve on the quality and quantity of data. Once this was achieved realigned staff and took advantage of skill sets within the department to introduce a sales role. Result was a 50 percent increase in sales over eight-month period. As well as maintaining success in these areas, took on project management role in developing and launching entire new platform for client-facing product. This involved working with outside contractor and internal technology department as well as coordination of requirements for Canadian and international divisions.Specific responsibilities include:• Monitor developments in the media environment and adapt product to allow tracking of constantly changing news delivery methods• Establish schedule and set achievable targets for data verification• Coordinate requests from other departments and delegate responsibilities to appropriate staff• Set budget and manage production of hard copy media directories• Work with marketing department to produce internal and external product literature• Build and revise data queries and recommend new networks for newswire division

Toronto, Canada Area

Because of industry, operational and technical knowledge asked to take on this new role for the organization. Focused on improving our delivery to the financial and media markets as well as increasing our visibility with these stakeholders.Specific responsibilities include:• Contact recipients such as Reuters, Dow Jones and major media websites to establish optimal delivery method• Added 100+ news portals based on industry verticals• Added new revenue stream for company by setting up revenue-sharing contracts with paid access sites• Produce documentation for newsfeed protocol• Troubleshoot delivery issues and ensure client news properly identified and retrievable• Establish communication with media outlets to increase knowledge of newswire service

Develop the National Operations Department’s strategic direction, and manage the human resources budgetary and technical components necessary for its successful implementation. Specific responsibilities include:• Preparing and overseeing $800K annual budget• Leading and motivating a team of five Operations managers, three technical staff, and eight network operators• Influence and work collaboratively with other departments to identify areas of growth, and prepare the Operations Department to meet future needsWith the aim of handling a doubling of release traffic, successfully managed major engineering project to integrate information flow between all departments. This was done across UNIX, SQL, Windows NT and Lotus Notes platforms

Toronto, Canada Area

Demonstrated ability to learn and apply new technologies.• Set-up installation and maintenance schedule for company's data network• Maintained various types of data connections• Provided operational and technical support for various software applications• Assisted in establishing good client relationships and support structures• Handled the human resources requirements of the Operations Department

Project Management, Business And Information Management

Honours B.A.