Catharine Wickman Email & Phone Number

Breckenridge, Colorado, United States

Denver, Colorado, United States

- Act as the on-site property manager handling member issues and escalations, prioritizing conflicting needs, including the ability to handle sensitive information- Coordinate workplace move-in logistics, member onboarding, and adoption of workspace software platform- Perform daily operational walkthroughs of spaces and make space improvement recommendations - Maintain strategic partnerships with building management and vendors- Manage member feedback through effective communication and follow-throughs with members, utilize strategic thinking to problem solve detractors, and provide an unparalleled hospitality experience- Work directly with cross-functional teams to maintain operational efficiencies: Sales, Marketing, IT, Billing, Facilities, and Security- Perform quarterly check-ins with members to retain memberships and provide succinct communication to internal departments with feedback to improve member experience- Primary on-site point of contact for SMB, Mid-Market, and Enterprise companies, working closely with the accounts teams- Partner on sales needs at the building including walk-in tours and hand-off to the sales team- Manage and own budget requisition and purchase order (PO) process

Greater Denver Area

- Act as the face of WeWork to create a welcoming and collaborative community by connecting with members, connecting members with each other, and anticipating member needs before they arise- Plan, promote, and execute 3 weekly events for a community of 2,500 members- Create a collaborative environment amongst members through event planning and execution- Work with cross-functional teams to operate a building with high-level enterprise members- Implemented a budget expense report to track building spending- Assist in Operations and Sales needs at the building including building walkthroughs, new member orientations, walk-in tours, and monitoring member service cloud tickets

Greater Denver Area

• Acted as Manager On Duty on sales floor to a team of 12 people to achieve and exceed daily sales and productivity goals• Managed office organization and upkeep including general cleaning, storage organization, and office supply stock • Oversaw all stockroom operations and managed stockroom team on daily and weekly processes • Assisted management team by training and coaching staff on Inventory Control expectations and responsibilities

Florence Area, Italy

- Created and maintain customer relationships by promoting event trips via social media venues and onsite distributions of circulars.- Collaborated with multiple departments to effectively execute promotional event trips from start to finish.- Acted as tour guide on trips to different countries including the Amalfi Coast, Prague, and Switzerland, servicing up to 200 people.

University Of Alabama

- Created and executed marketing campaigns for the Crimson White, Alice Magazine, and WVUA- Promoted and executed events informing incoming freshman of opportunities available for them in student media- Created and scheduled content accross social media channels to increase the subscriptions to Alice Magazine

- Promoted and sold trips to students, including long weekend and spring break trips throughout the year.

Estes Park, Co

- Developed specific plans to prioritize and organize activities for 60 teenage camp members to include set up, transport and breakdown of needed materials.- Developed constructive and cooperative working relationships with directors, co-counselors and campers.- Used assertive communication style to connect and interact effectively with all cultures, personalities and levels of experience.

Estes Park, Colorado

- Worked on a team of 8 managing all clean up for 1,000 campers that participated in the summer camp. - Clean up included dishes, laundry, and trash duties 6 days a week.

Bachelor Of Arts - Ba, Public Relations

Activities and Societies: Kappa Alpha Theta

Study Abroad, 11

Education record