Wanda Cooley Email & Phone Number

We are a locally owned family business with national company support. Our purpose is to create memorable moments for our guests traveling to the Grand Valley. We are committed to ensuring peace of mind for all our homeowners, helping them receive a better return on their investment as well as take the day-to-day pains of property management off their hands. We are excited to serve our neighbors, community, and our visiting guests.

Loma, Co

Family owned business serving to provide transportation needs in a multi-state region. Manage office including all financial books, contracts with companies, dispatching and compliance record keeping. Communication, organizational and financial skills used daily to oversee business operations. Class A license operator and notary public.

Metro Denver, Colorado

Manage superior customer service and sales activities, marketing plan, overall profitability and operations for eight locations within Central Denver area. Provide overall leadership through communication and coaching of managers and teams to achieve established goals and overall mission of the bank.

Lakewood, Co

Manage member service including growing new memberships, increasing loan productivity and active checking accounts through a retail team. Manage service, sales and operational soundness. - Increased loan productivity in two months by 70% through coaching to cross sell opportunities and proactive approaches on the teller line.- Turned around a struggling branch to one that is operationally sound by implementing controls and putting procedures in place with retail team.

Senior level manager in complex environmentDevelop leaders through mentorship, coaching and observationAnalysis of data and interpretation to compile goals

Served on finance, scholarship/grants and other committees. Served last four years on the executive committee as secretary, vice president, president and past president positions.

Greater Denver Area

Managed business unit with $2.3 billion in bank deposits, with 550 team members across 27 locations, in five Colorado counties. Developed strategy and process leveraging critical thinking to achieve and exceed sales, service and financial goals. - Increased customer satisfaction by 12% in first three months by developing a small group strategy with high opportunity stores to foster change. Created environment that was supportive and engaging, yet challenging by encouraging self-awareness and individual target goals. - Strengthened performance and productivity of leadership team by developing three Store Managers to assume new roles as District Managers. Established developmental plans and provided coaching to drive top performance in both sales and service. - Increased teller team productivity by 21% in 8 months by establishing breakthrough goals. Developed structured, daily coaching process for high impact activities and metrics to track progress. - Post-acquisition, ensured business continuity by retaining six of six managers. Expanded communication by holding weekly town hall meetings and scheduling one-on-one meetings with all key partners to build understanding of the new culture. - Received strong leadership engagement survey scores at 4.42, ranked in the 80% percentile for Wells Fargo enterprise-wide. Achieved recognition for impact planning and evaluation of execution with direct report team, including weekly one on one sessions and team meetings. - Capitalized on strong national relationships across the organization to enhance the customer experience and boost cross-selling and related revenue generation. Partnered with community leaders and organizations to elevate the company profile.

Greater Denver Area

Developed and motivated high performing team of 175 sales and service professionals including Store Managers and Service Managers at 11 locations in three counties. - Enhanced performance by providing structured approach to coaching and feedback through weekly sales and service meetings. Communicated goals clearly, analyzed trends and captured daily results to track progress. Emphasized top tier service and most productive activities to achieve aggressive sales targets. - Leveraged hands-on, high energy management style to focus teams on results and goal setting to achieve 107% sales plan, 117% profit plan and 24% YOY growth. Developed daily and weekly coaching protocols and taught critical thinking/analysis process to build momentum. - Promoted 7 managers within 12 months by facilitating quarterly management meetings to identify bench strength for all management positions and other critical positions. Established plan to develop high potential employees. - Expedited process changes from new senior manager by facilitating 6 workshops over two weeks to improve accuracy and overall productivity.

Coached high performing sales and service team of Personal Bankers, Customer Service Reps, Service Managers and Tellers. Managed multiple locations in each market, with a team of up to 20 direct reports and another 15 indirect reports to achieve sales and service goals. - Launched the Carbondale branch from second-to-last place ranking in the state to #1 branch in the state within 6 months in sales by training and coaching team on products and sales roadmap. - Increased sales plan at the largest location in Mountain Region by recruiting, training and coaching new bankers. Improved results from 77% of plan to 101% at year end. - Developed and facilitated state’s Store Manager Institute to train bench for future roles with the first 12 individuals being placed within 3 months of graduation. - Enhanced results in three different markets, including rural and urban areas, to lead each business unit to success in sales and service. Earned top tier regional ranking, recognized in the top 1% of all locations across 26 states for three consecutive years. - Strengthened performance by establishing protocols including weekly deploy and assess meetings and one-on-one coaching sessions and daily huddles to review goals and activities. - Oversaw successful transition when Regional Bank was acquired by Norwest including all operational activities and cultural changes. Led integration of sales culture, while retaining 100% of staff through daily communication and on-going training sessions. - Launched new program in grocery in-store locations to approach customers proactively. Created scheduling and conducted training sessions to attain a 30% increase in sales by acquiring new customers.

Graduation Completion, Financial Services

Consumer Lending Diploma, Consumer Lending