Catherine Hicks Email & Phone Number

 Conducts new hire onboarding by leveraging usage of HRIS systems . Curates customer experience by addressing inquiries timely and acting as bridge between management and new hires.  Works with all levels within company to strategically plan, organize, and implement new projects to better business operations and create a positive HR experience.  Manages time skills to meet SLA's and tight deadline projects efficiently. Recognized by management and colleagues through High Five Award Recognition Program.

Jacksonville, Florida, United States

* Demonstrated strong attention to detail in data entry for new hires onboarding Adecco Group brands all the while collaborating with the HR generalists, payroll and compliance to ensure accuracy.* Trained on HRIS systems to assist in onboarding staff and background checks such as iCIMS, PeopleSoft and US Verify.* Consistent and efficient in completing assigned tasks within required SLA.* Generated ideas, maintained organization and refined presentation of transitioning secured-sensitive documentation to a secured database.* Successfully completed AIHR Data Analytics program understanding data analytics as a business partner in the associate role.

Jacksonville Beach, Florida, United States

* Contacted and Interviewed with over 10-20+ Adecco contacts per day who were newly diagnosed or post/pre-diagnosed with COVID-19, assessed possible symptoms and traced impacted contacts* Recorded confidential information and data for accurate data analysis.* Maintained and complied knowledge of COVID regulations as updated by the CDC and regional states to inform and educate contacts of reducing the risk of spread.* Demonstrated excellent interpersonal skills with customers and team members/management* Voluntarily assisted in training new contact tracers in Salesforce and phone interviews

Jacksonville, Florida, United States

* Handled essential tasks supporting clients needs and service requests.* Primary contact for servicing and resolving client issues, answering account questions and issuing resolutions and escalations.* Coordinated with team members and external resource providers in research for client troubleshooting and requests.* Responsibly managed client crediting and re-billing utilizing Peoplesoft system.* Maintained reducing receivables accounts aged over 90 day by 20%.* Documented reports and created excel spreadsheets detailing research and conversations.

Jacksonville, Florida, United States

 Recognized as the top five ranked representative exceeding client goals by $2k each month from JAN-JULY 2019. Increased client call quality scores by 90% by meeting client compliance goals each month. Consistently handled 300-500 Inbound and Outbound call exceeding daily company goals. Actively listened and answered account questions while in compliance to FCRA laws. Strategically planned and negotiated with clients to bring payment solutions to aged accounts.  Frequently volunteered to complete side by side training with new hire's; further helping establish excellent work ethic between management and team members. Recognized numerously through the "Be You" Puzzle Recognition Program by colleagues and management for strong work ethic, communication skills and positive mindset.

Jacksonville, Florida, United States

* Familiarized store brands and products to help assist and curate positive customer experience.* Acquired new membership sales by 20%* Leveraged 4 years of skilled cash, check and card transactions ; Assisted management in cash balancing* Responsible for processing returns, store credits and gift cards by abiding by strict store policies preventing theft and fraud prevention. * Utilized internal online store/search software such as the store website to assist with product look up.* Developed positive relations with customers.* Kept a neat and clean work space.

Jacksonville, Florida Area

 Strategically managed and organized store operations for each shift. Lead a team of 2-6 team members, assigning roles for the day. Worked with management on planning seasonal promotions, problem solving store operations and escalated customer inquires.  Conducted shift training for new barista members who've completed basic barista training.  Recorded data entry daily of temperature logs following safety regulations, loss prevention and organizing inventory. Responsible for following all cash handling policies and procedures.

Jacksonville, Florida Area

 Successfully completed Starbucks Barista Training to serve as Barista.  Served as a knowledgeable barista about store products and created positive customer experience. Responsible for shift prep before open and clean up before store closure.  Recognized by shift leads, manager, and store manager for strong work ethic.  Recognized by management for artistic skill by creating illustrations promoting store items. Handled high volume orders and foot traffic efficiently on register and barista mechanisms.  Efficiently paid attention to detail with order customizations. Handled cash and card transactions using basic math skills.  Openly and effectively communicated with teams members and team leads during shift. Promoted to Shift Supervisor July 2017.

Associate Of Arts - Aa, Digital Media Design, 3.51

May 2016- Deans List December 2017- Presidents List

High School, 12

Activities and Societies: Bowling Team, Fashion Design Team, Chorus, Homework Zone Volunteer Club. Big Brother/Big Sister MenteeAchieved.