Catherina Reith, Pmp Email & Phone Number

Westminster, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado

Continued to oversee all custom engagements while two project coordinators handled the day-to-day operations of each project. During this time, honed the full project management process, including scheduling internal and external resources, maintaining budgets, confirming timelines, updating project management systems, and tracking customer satisfaction. Led the search for a project management software (landed on Smartsheet), and worked with the team to overhaul how projects were tracked for operational and reporting purposes.

Greater Denver Area

Hired as an Account Manager to assist fulfillment of custom research engagements alongside the Director, Research Operations. As Senior Account Manager, managed and oversaw all custom research, webinars, and speaking engagements.

Promoted to Supervisor within 2 months of being a Call Center Agent due to sales record and excellent performance. With the Supervisory Team, manage 20+ Call Center Agents throughout the 2009-2010 season by coaching sales tactics, setting individual goals, and promoting a healthy competition throughout the office. Similarly, set office sales goals as well.Oversee the completion and effectiveness of sales and guest service operations, hiring, training, coaching, payroll, scheduling, budgeting, training, and implementation of new processes and systems.

Served as the main point of contact with all tour operators in both the FIT and Group markets. Represented On Location Tours at all national and international trade shows, including ABA, RSA, Pow Wow, SYTA, WYSTC and WTM. Participated in all NYC networking events and business card exchanges for On Location Tours.Assisted in the development of new itinerary packages with other New York and Washington DC attractions, including Madame Tussauds.Developed and maintained a fully functional CRM system using Salesforce.In the FIT market, increased sales by more than 26% from 2007 to 2008; in the Group market, achieved more than $100,000 in sales in 2008. Contracted with 15% more tour operators year over year. Managed three employees: concierge representative, contracts manager, and sales associate.

Assisted over 30 sales reps in winning large WileyPLUS adoptions, including Des Moines Area Community College ($300K), CUNY Baruch ($100K) and Harrisburg Area Community College ($90K). Played a major role in doubling overall WileyPLUS sales from FY06 to FY07 (from $5M to $10.4M), which also exceeded Wiley's FY07 WileyPLUS sales goal.Worked with approximately $4M worth of WileyPLUS customers in total.Involved in creation of new marketing and promotional materials for WileyPLUS, including the WileyPLUS Tours, the WileyPLUS Best Practices Guide and the WileyPLUS QuickStart Program.Provided assistance to both new and existing customers on how to use WileyPLUS through virtual/on-site training presentations, training materials and other methods.

Involved in creation of new marketing and promotional materials as the only Manager in company that attended weekly marketing meetings with CEO and VPs.Worked directly with software developers to ensure the proper functionality of the entire FinderGuy database.Conducted all first meetings with new storeowners (over 2,500 stores overall).

M.S, Tourism And Travel Management

B.S, Communications

Activities and Societies: Dean's List, Speech and Debate Team (National Qualifier)