Catherine Anderson Email & Phone Number

Pasadena, California, United States

• Help the Accreditation and Regulatory Reporting department transition to the Azure cloud by documenting how they create government-mandated reports, including data sources, content requirements, and quality checks. Edit programmers' input and work with them to clarify unclear details or supply missing context. • Build a Confluence site showcasing each regulatory report. IT is using this site to understand requirements for the cloud system. The site also helps the department respond to audits and share best practices with other departments.

El Segundo, Ca

• Wrote customer manuals for database administrators, database designers, SQL programmers, and business end users, transforming disjointed and incomplete product descriptions into clear procedures.• Created a guide for exploring data on Amazon S3 featuring live SQL examples users can run against data on an Amazon bucket. • Wrote three new manuals in a task-oriented, minimalist style. Tested all procedures and examples.• Produced search engine optimization guidelines for Teradata reference documents.• Redesigned Release Summary to make it easier for customers to decide whether to use the release, replacing a document that customers found too long, hard to read, and unnecessarily complicated.• Improved Teradata market position by recommending and creating a quick start guide in response to a competitor's sales claim that Teradata Database is too difficult to use.• After the acquisition of Aster, created a reference guide template consolidating the best of two very different sets of company documents.• Conducted a survey of database administrators to gauge opinion of the Database Administration manual, a seldom-downloaded book receiving customer complaints.> Rewrote content to describe separately the tasks of DBAs who write and optimize code and those who are in charge of daily system operations.> The manual went from unpopular to the most downloaded in the Teradata book set.• Transformed a complex 1,600-page SQL functions book that was too large for the automated QA program, divided the content into categories, and created three new books, enabling all documents to pass the automated QA.

El Segundo, Ca

• Gathered requirements for new multimedia database documents, hired a technical writing team, and oversaw the development of an API guide, SQL syntax guide, database administration guide, user guide, and release notes. > Completed a project usually requiring at least 12 months in half the time > Reviewed book outlines and chapters, designed a GUI for the documentation CD-ROM, and conducted user studies to refine it.• Led a 10-member information engineering team for several Teradata Database releases.• Reviewed program documents, wrote project plans, assigned work, and attended cross-functional team meetings for each project.• Created schedules, resolved issues, and monitored the progress of each project.• Researched and experimented with internal procedures to write clear, repeatable internal processes.