Catherine Baron Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Handle initial triaging for all Classy for Salesforce integration cases. Cut down first response times by more than 50% with first 3 months. Create macros to drive efficiency in light of large case volumes. Resolve 90% of cases. Identify and create bug tickets in Jira. Work with content designer/customer education team to identify trends and revise/edit/create documentation to better serve clients in our help centers. Created documentation for other teams to better learn how to handle C4SF triaging to lower our case volume in order to focus our energies on empowering our clients and driving efficiency of using the integration. Became subject matter expert and reference for internal users as well as clients, trusted resource for questions around integration and best practices.

Murfreesboro, Tennessee, United States

Run Children's ministry services and various other services in the building as needed. Typical Children's ministry service requires lighting using Vista for songs and sermon elements, running ProVideoPlayer (PVP) with the LED wall, running ProPresenter for two projector screens and prompt tv, and Ableton with a Soundcraft SI Impact console/Yamaha TF 5 console, planning center for timing, use of streamdeck for ease of operating all parts of the setup and recording on Blackmagic device.Sound Mixer for VBS (1000 children) in the main worship hall on a Digico S8.

Murfreesboro, Tennessee, United States

Run Children's ministry services and various other services in the building as needed. Typical Children's ministry service requires lighting using Vista for songs and sermon elements, running ProVideoPlayer (PVP) with the LED wall, running ProPresenter for two projector screens and prompt tv, and Ableton with a Soundcraft SI Impact console/Yamaha TF 5 console, planning center for timing, AKAI Professional MPD218 - USB MIDI Controller for use of running all parts and streaming to Youtube.Sound Mixer for VBS (1000 children) in the main worship hall on a Digico S8.

Continued to look for areas of improvement in support processes to maintain SLAs, improve customer satisfaction, and provide answers in a timely manner. Created documentation for ease of customer consumption and self-help. Researched Tier 2 & 3 Level Issues. Identified and reported bugs in the software. Handled Salesforce integration questions regarding the software. Consulted with clients to teach them the best uses of the software for their needs. Trained new support agents and existing agents. Maintained a 96% CSAT

Handle incoming calls, chats and cases using Salesforce and Vonage. Research Tier 2 Level Issues. Report Bugs in the software. Designed and helped build a new Peer-to-Peer Support Case layout for efficiency in Salesforce. Helped with knowledge article migration to new experience community site. Handled Salesforce integration questions regarding the software. Consolidated and wrote several knowledge articles for the software. Consult with clients to teach them the best uses of the software for their needs. Train new support agents and existing agents. Maintain a 96% CSAT.

Handle incoming calls, chats and cases using Salesforce and Talkdesk. Research Tier 2 Level Issues. Report Bugs in the software. Implemented ways to improve efficiency and consistency via Macro Creations within Salesforce. Learned how to troubleshoot issues with Salesforce Integration for customers with the software. Created documentation on troubleshooting steps for Salesforce Integration. Wrote several knowledge articles on the software.

Nashville, Tennessee, United States

Provided care and companionship for the elderly suffering with dementia, Alzheimer's etc while they remain in their homes. Care includes assisting with bathing, dressing, meal preparation, feeding, walking, cleaning, activity planning, personal grooming, medicine reminders and reality orientation. Created charts and guides on patients in order to provide consistent care across caretakers and the best experience for the patient.

Nashville, Tennessee, United States

Schedule appointments, file insurance claims, resolve customer issues, adjust glasses, assist customers in finding glasses best suited for them

Murfreesboro, Tennessee, United States

Answer phones, assist customers in finding the right product to suit their needs, resolve customer issues, take cash and credit transactions

Murfreesboro, Tn

Set up for worship services, Front of House mixing for children's services and other events, helped set up lighting equipment

Murfreesboro, Tennessee, United States

A2 for basketball, football, and soccer games

Nashville, Tennessee

Built rental orders for location sound gear, quality check gear

Murfreesboro, Tennessee, United States

Set up for performances with mics, stands, cables, and lighting equipment