Catherine E Bradley, Hon. B.A. Email & Phone Number

Richmond Hill, Ontario, Ca

Customer Experience has overtaken price as the key differentiator for a product or service offering vendor, leading to higher Customer Satisfaction and Retention Rates. The Customer Success Manager (CSM) role’s purpose is to maximize the Value realized by our Customer for their technology investment. The Value realized can be demonstrated through:• Reduced time to Value Realization• Increased Return on InvestmentThis role engages and collaborates with our customers to design and develop their Customer Success Plan, outlining their priorities, specific action items, agreed timelines and ownership, resources available/needed, as well as identifying potential barriers and risks to the project and what can be done to mitigate these.This role utilizes a standardized framework and process that operationalizes and engages in a collaborative effort, across the eco-system of stakeholders: Customer, Compugen and the relevant OEM. The success plan is built with advisement on best practices and use cases that prove out the benefits of the investment. The CSM liaises and works across these teams to ensure the achievement of the key milestones outlined in the roadmap, advises and make adjustments as necessary to address unforeseen issues as they arise, schedules regular cadence meetings to provide status updates, agreed upon critical success factors with KPI reporting for the project, and consistently seeks to advise where there are further opportunities for improvement or acceleration of the project.

Richmond Hill, Ontario, Ca

From a small operation in Toronto to one of Canada's largest IT service providers, we've come a long way. We've spent 35+ years building strong and successful relationships with both our partners and our customers, and a lot of that success comes from taking the time to listen and delivering on the idea that a team of passionate and motivated experts can solve complex issues with creative solutions and simplify the business of IT.We enjoy what we do at Compugen and we’re continuously amazed by how much the right technology choice can propel a business forward. Working with our customers to meet challenges and solve business problems together keeps us passionate and excited about each engagement we take on.Every customer we work with is unique, and so are their needs. It’s our responsibility to deliver creative and unbiased solutions that meet your business goals—regardless of the brand of technology. It’s all about finding the right fit, and with a variety of technical partners to choose from, we’ll help you do just that.To adapt to an ever-changing marketplace, you have to ask the right questions. We’re always looking for ways to improve the way we work and we never stop learning - that's what allows us to make the best decisions with our customers.

Roseland, New Jersey, Us

Hunter role. Cloud-based SaaS Human Capital Management technology and co-managed outsourced solutions. Find, develop, conclude and implement the unique client solution to address their specific workforce needs, to ensure their most crucial asset, their people, are aligned to the achievement of their strategic business objectives. Particular focus on C Level contact strategy, including cross departmental internal selling, utilization of social media with industry insights. Executive solution presentations included expected ROI and timelines for realization on investment.

Norwalk, Connecticut, Us

Responsible for Xerox's relationship within a portfolio of 25 strategic, complex national and public sector accounts. Building national account strategies and driving opportunities within domestic and global accounts that are typically $2M+ in size. supporting document strategies, the Client Executive is a value-added team member/consultant to the clients business. Xerox Services & Solutions would incorporate:-Reduction of costs & risk, by streamlining paper based processes, resulting in reduced storage costs, document processing time, and decreased risk by ensuring compliance. -Simplification of business processes to increase efficiency in the field and reduce administrative burdens and tasks, ultimately enabling automated and simplified workflows.-Enabling clients to outsource back-office processes, to ensure they have the bandwidth to focus on their core competenciesUtilized strategic account and territory planning tools, opportunity assessments in the development of large complex deals. Siebel was the CRM tool utilized.

Mississauga, Ontario, Ca

Focus on the acquisition of new customers to drive net new revenue streams and the development of new share of wallet opportunities with existing client base. Solution offerings across the spectrum of supply chain management and logistics, ranged from B2B/B2C, development of a unified Ecommerce platform integrated with WMS systems, to a managed outsourced supply chain service model inclusive of induction into Canadian marketplace through to omni-channel delivery capabilities. Achievement of assigned revenue growth objectives.

Norwalk, Connecticut, Us

Managing key enterprise accounts and relationships, with primary focus within the Public Sector - municipal, education, provincial, crown corporations and federal governments. This role involved integration with an inside sales team whom I assisted with a planning and management strategy of activities with our enterprise customers. I have consistently delivered over-plan performance in this role. Achievement of four consecutive Presidents Club awards for performance over 150% of plan, Top Account Manager in BC Two years, Top 10 - 15 Account Manager in Canada for Five years.

Norwalk, Connecticut, Us

Responsible for development and delivery of business plan for growth and expansion of top line revenue across BC. Managed 20 Sales Reps within this program. Position included ongoing training and education plan for sales teams, strategy for current and competitive account base, growing the sales funnel with prospects, sales management, mentoring and sales coaching. Delivered highest YOY revenue growth performance in Canada.

Honours Ba, Kinesiology And Exercise Science

Post Degree, Rehabilitative Exercise Physiology

Executive Education: Certificate In Management Essentials