Catherine Chappell Email & Phone Number

Key responsibilities: - Undertake horizon scanning to identify emerging regulatory development changes that may impact the company.- Assist in analysing and communicating regulatory changes to internal stakeholders.- Attend Regulatory and Industry Development Committee, preparing documentation for monthly meetings. - Assist in preparing and submitting.

Working with Customer Service, IT and Business Change function, key responsibilities included: - Key contributor in work requests centred around the design and implementation of business change initiatives. - Ensured the smooth delivery of processes and systems for Customer Service following an agreed end to end process. This included identifying problem.

A supervisory role, monitoring performance, workflow and quality to ensure a superlative customer experience. Led training design and delivery. Was a point of referral on certain technical matters.

- Customer facing role, handling both general and administrative queries- Met with customers who came to the business who had general queries or required assistance in administering their policies. - Underwent a unique training programme, gaining knowledge of various financial products offered- Was point of reference for certain complex queries. - Dealt.