As Head of Workforce Management Delivery for Serco UK&E, my role is responsible for all WFM Implementations across the division including Health, Justice & Immigration, Citizen Services, Defence & Transport. Implementations include implementing new ways of working to support WFM Best Practice together with new technology tools (Demand, Rostering, T&A, Reporting) to support Operational Service Delivery within our Contract Base and also supporting new Contract wins to transition into Serco with WFM Best Practice at its Core.My role is responsible for the delivery pipeline for WFM and includes line management of Project Managers, Change Managers and PMO Team. Working in partnership with our Contract Teams we assure delivery success through a collaborative approach, enabling our Contracts in delivering benefits and moving away from manual ways of working.

Providing Project and Transition Management for the Central Government DivisionResponsible for ensuring appropriate P3M governance, assurance and controls, aligned with the Serco Management System are applied across the business units within the CG divisionTransition Lead on £40m rebid; designed mobilisation, transition and transformation implementation plans for submission with the bid (Jan - Apr 2015)PMO and Programme Manager on Divisional Improvements Programme (May - Nov 15).Programme Manager on the WFM Capability Programme (Nov 15 - Present); programme to create and embed WFM as a capability within the CG Division.

* Collation of management information and production of board packs and reports. * Managing governance criteria for the Region * Risk Register development* Management of Monthly Executive Management meetings * Developed and implemented cost saving measures for the Region; including travel approval changes, monitoring of costs for discretionary spend items and recruitment; resulting in a reduction in run rate for the Region being achieved* Implementation of controls * Worked closely with Sales and Resourcing Director to design and implement a new sales organisation structure and deliver cost efficiencies. Implemented tighter controls on spend. Resulting in a reduction in spend for this area.* Worked with Regional CEO to develop proposals to improve EBIT for UKE&A, developed presentations to support turnaround plan for the region. * Managed transformation tracker used by division and finance to track improvement activitives* Attendance at monthly BU Financial Reviews and Divisional OFR meetings. Action tracking and ensuring activity agreed was subsequently completed and preparation of Regional OFR Reports* Worked with Sales and Resourcing Director in developing improved Salespipeline reporting. 

* Collation of management information and production of board packs and reports. * Risk Management support across contracts within OU.* Bid production and support; leading to 3 win’s during 2011.* Transition support / PMO function (project planning, dashboards etc).* Management of marketing and communications within OU. Including production of external facing website and organising marketing events/exhibitions.* Managing governance criteria for the OU ensuring all governance requirements are met and recorded. * Providing executive support to the OU Director and team (diary/meeting management/travel).* Management of Corporate Responsibility within OU and development of dashboards.* Management of recruitment process for OU.* Development of Crisis Management and Business Continuity Plans* M&A experiennce project* Producing reports and presentations on behalf of Directors.

* Principle contact for customer and staff for Worldwide Laundry Services contract.* Senior Administrator for Serco Denholm Limited Portsmouth* Support to Business Development activities.* Minute taking and action tracking.* Production of reports and presentations for Contract Boards.* Event Management.* Travel and Diary Management

Senior Contract Support Administrator for Marine Services at PortsmouthSecurity co-ordindationEvent Management