I worked with the City of Raleigh, Parks & Recreation Division, overseeing staff and operations, orchestrating youth & recreation programs for the City of Raleigh, and spearheading impactful initiatives to maximize community benefit. I supervised 5 full-time and 60+ part-time staff, ensuring seamless operations across multiple locations, reaching over 500 participants annually. I established and managed budgets up to $1.6 million, implementing streamlined processes. I cultivated strategic partnerships with the City of Raleigh Business Office and Financial Assistance, significantly increasing scholarship opportunities, building relationships with families in need, and enhancing customer experience. During the pandemic, I revitalized community-centric programs, tripling their reach and developing essential youth services to meet the communities most pressing needs. I developed new programs at minimal cost for maximum enrollment and significantly reduced adverse student interactions through research-based behavior management strategies. Strategically envisioning opportunities for youth engagement and development, I implemented numerous initiatives to foster growth and participation. Additionally, I developed comprehensive training programs and trained staff on research-based methods for interacting with children, which improved core behavioral, emotional, and social competencies. I also surpassed the majority of customer satisfaction targets by 12%.

As an Office Administrator for PWC, I supported outdoor youth recreation programs. Maintained, managed and organized company records, ensuring they were accurate and easily accessible. Assisted as a point of contact, responding to inquiries and providing detailed information about our programs, enrollment procedures, and schedules. I supported enrollment process, verifying sales and applications details while communicating with parents and guardians to confirm participation.My role also involved community engagement, where I promoted our programs through quality customer service and community engagement. Additionally, I provided comprehensive administrative support, including regular inventory management and advertisement, entry and organization of sales, preparing enrollment reports, and assisting with marketing and communication efforts.

During my tenure in the Cary area, I managed, coordinated, and directed various popular city programs, attracting over 600 participants annually. I successfully recruited and managed fundraising volunteers, raising a total of $50,000 to support the YMCA's mission and impact. I enlisted, hired, trained, and supervised over 50+ personnel and volunteers seasonally, ensuring the delivery of high-quality programming. Leading diverse multi-program staff teams, I facilitated professional development opportunities, achieving significant annual increase in enrollment, reflecting high customer satisfaction. I expanded programming into new communities in line with the strategic plan, establishing and maintaining partnerships with state park/camp licensing, school administrations, and parent groups. Additionally, I directed curriculum development, ensuring high-quality programs, and introduced new initiatives, publishing eight core curriculum manuals to support 90 programs in the Raleigh-Cary area.