Planed, developed, coordinated, implemented, and managed the daily administration of the Yellow Ribbon Reintegration Program (YRRP) for the 193rd Special Operations Wing of the PA Air National Guard. Contracted conference facilities, lodging, meals, and professional onsite child care for Yellow Ribbon events. Coordinated with staff and other Federal, state, and local organizations for support with speakers, instructors, and support services. Created and distributed the agenda, informational brochures, and other promotional materials concerning individual YRRP events scheduled. Served as an advisor on the YRRP Program and family program issues relevant to the service members and their families during the deployment cycle, with the intent of maximizing readiness of the service members and their families. Conducted briefings, seminars, and workshops about the services, benefits, and referral organizations available to service members and their families. Assisted in planning, maintaining, and updating an ongoing system of information and referrals for use by the military. Conducted briefings and training for Air National Guard members and units to provide necessary information, stimulate interest and support for the Yellow Ribbon Program. Conducted needs assessments to identify other programming needs of family members. Provided assistance to units and individuals to ensure accomplishment of Deployment Cycle Support tasks during appropriate phases of the deployment cycles. Assisted with ensuring accuracy and timeliness standards for the reporting requirements are met, for inclusion in the nationwide Yellow Ribbon Reintegration Program Report. Maintained up-to-date Yellow Ribbon Program benefits, support services, and readiness library consisting of directives, policies, regulations, SOPs, and program material. Served as representative at conferences and meetings on family programs and Yellow Ribbon Program matters.

Provided dispatch services for an array of non-hazardous liquid waste systems, (including grease traps, septic tanks and related waste systems) for business, residential, and municipal customers. Responsible for routing Wind River Environmental vehicles and ensuring customers are serviced in a timely manner. Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet, and other issues that occur in the field, including coordinating additional services needed, inability to service a jobsites, and additional customer requests. Developed and updated routes and maintained contact with technicians operating in the field. Collaborated with team and management to modify daily routes to accommodate the needs of customers. Acted a communication liaison and answered incoming calls from technicians on the road. Cultivated strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes. Monitored any sudden route changes or road construction issues and work with technicians to establish new routes for timely service. Managed all incoming emergency requests for service and dispatches on-call technicians accordingly. Completed special projects as assigned by the Dispatch Supervisor, including but not limited to: creating Standard Operating Procedures, Standard Work Instructions, Templates, and Technical Walkthroughs; drafting complex correspondence with supervisors and managers as well as intradepartmental communications; documenting and reporting issues affecting the department and generating proposed interventions solutions; conducting root cause analysis investigations and documenting findings to bring to the Dispatch Supervisor and his supervisor.

Scheduled clients and professional partners meetings with attorneys, paralegals, and Medicaid staff (managing the calendars for upwards of one dozen individuals). Acted as a liaison between attorneys/staff and clients, including drafting emails and responses on behalf of attorneys and staff. Managed and responded to all incoming inquiries and requests from clientele. Responsible for maintaining direct communication between the company and its clients to ensure the smooth flow of work/projects being complete for clients, meeting the clients' needs in such a way as to ensure customer satisfaction, generating revenues for the company, and increasing its profitability. Responsible for establishing a connection with both current and potential clients, finding out their actual needs, and doing whatever it takes to provide the service they are requesting. Ensured attorneys were prepared for all meetings through thoroughly prepared meeting folders for all meetings. Supported attorneys through the engagement, design, signing, and follow through sequence, which included managing document systems. Assisted attorneys in the signing process, including document assembly and reassembly. Managed the office environment so clients and prospects feel welcome and invited. Ushered legal documents created by attorneys through printing, signature, and post signing process using both a paper and a digital filing system. Managed attorney correspondence. Maintained documentation with attention to detail and accuracy. Updated and creatd checklists for Standard Operating Procedures as job role and function evolved.

Evaluated, assessed, and altered safety procedures/policies. Responsible for Safety initiative project management (project lifecycle management). Provided New Employee Orientation and Annual Safety Trainings. Researched and implemented new materials handling processes. Completed accident investigations and reports. Evaluated policies, procedures, and practices based on available incident reports to find process improvements and training needs. Conducted investigations and completed reports for onsite incidents. Arranged for any testing, examination, and/or analysis related to incidents. Maintained certification records and arranged for testing for specialty personnel licensure (HAZMAT, Respiratory Certifications, DOT certifications, etc). Prepared and conducted safety training for employees (mandatory annual training, tailgate talks, and specialty trainings by request). Ensured compliance with regulatory bodies and standards (OSHA, EPA, Workers Comp, MSHA, DOT, AF Wing Command directives, etc). Tracked incident metrics and provided guidance to management related to policies and practices on site. Oversaw Safety Programs [including: Fire Extinguisher (inspections, testing, and training); PPE inventory, ordering, inspection, and issuance (fall restraint, Arc Flash/Arc blast, etc). Developed/maintained COVID-19 policies, procedures, and responses. Conducted COVID-19 contact tracing. Developed and implemented COVID-19 response for site. Assisted management in interpreting corporate COVID-19 guidance and applying policies to daily operations. Assistes management with personnel matters related to COVID-19 issues. Acted as liaison between state and local health depts, Wing Command, and the 377th Medical Group and AF Health Dept to interpret guidance and mandates and create/adjust site specific COVID-19 response plans to go beyond corporate office guidance and specifically address local mandates and employer requirements for the KAFB PAE site operations.

Assigned to the Joint Forces Epidemic Intelligence Team (JFEIT) to collaborate with Army National Guard staff as a part of the State’s COVID-19 response. Conducted research and provided demographic and geographic information to be utilized in the JFEIT’s modeling of anticipated COVID-19 infection rates and patterns within the state of New Mexico. The JFEIT’s models and predictions were fed to the National Guard Joint Intelligence Directorate (J-2) to be included with continual updates to the Adjutant General (TAG) on the current response and future response planning related to COVID-19 in the state. Acted as a liaison between the JFEIT and its partners/stakeholders with regards to data collection and collaborative efforts in an attempt to reduce duplication of efforts and streamline processes and minimize individual effort and personnel hours spent on tasks that could be automated or information that could be mined/shared between groups. Tasked with information management and vetting for the JFEIT. Provides training to NM SDF personnel related to HIPAA and medical concerns (contagious diseases, bloodborne pathogens, etc).

Performs advanced secretarial duties utilizing legal terminology, established procedures and template documents in support of the District Office. Serves as the primary point of contact for public inquiries. Manages client intake process. Determines client eligibility and processes applications for representation. Provides assistance to clients with questions regarding case status. Maintains confidential case files. Prepares and files legal documents with the Clerk's Office. Creates and edits informational materials for clients/the general public. Manages files within complex file system (physical and digital files).

Responds to emergency services calls for fire suppression, human rescue, and prehospital emergency medical treatment. On emergency scenes/job sites and during training and testing, ensured personnel operated apparatus and equipment with proper PPE in a safe manner in accordance with department, OSHA, and NFPA standards. Conducted on scene risk and safety assessments on a continual basis and provided tailgate safety briefings to personnel on scene. Prepared accurate and timely incident reports and maintained records regarding responses to emergency calls, which serve as legal documentation of services and actions performed. Maintained confidential files and records (regarding patient care and personnel matters). Performed minor facility, equipment, and apparatus maintenance and testing to ensure compliance with NFPA and department standards and SOPs. Coordinated facility, equipment, and apparatus maintenance and repair with County departments and various vendors. Conducted weekly vehicle inspections and maintained inspection records to ensure compliance with NFPA requirements and standards. Maintained equipment assignments and inventory. Monitored supplies and inventory, assisted with district purchasing, managed receiving of orders, and restocking supplies. Maintained bunker gear and PPE cache, forecasted department PPE needs, facilitated orders anticipating department growth. Developed and delivered training for station personnel related to proper donning of and use of PPE and requirements related to PPE use (to include bloodborne pathogens, Self-Contained Breathing Apparatus (SCBA) equipment and usage, N-95/respirator training, atmospheric monitoring on emergency response scenes, and thermal imaging device usage). Developed community outreach and education materials and organized/staffed such events. Acted as Fire Safety Officer on emergency response scenes, training sites, and work bay (job sites).

Traveled to the scene of homicides, suicides, accidental, questionable, and/or unattended deaths as required, and conducted on-scene investigations as required by taking photos, fingerprinting bodies, and processing evidence on behalf of the Office of the Medical Investigator (OMI). Conducted investigations on scenes of death to include collecting information used to determine jurisdiction, possible cause and manner of death, and in the absence of a physician provide the pronouncement of death, as well as either conducting a field external exam or taking custody of the body to ready for transport for autopsy. Compiled and presented results of each investigation to Deputy Medical Investigators for decisions regarding jurisdiction and the need for further medicolegal investigation. Conducted on scene risk and safety assessments on a continual basis and provided tailgate safety briefings to personnel on scene.

Provided staffing the DAC OEM Emergency Operations Center (EOC) within various Emergency Support Functions (ESFs) during and after activations in response to natural and man-made disasters. Performed vehicle safety inspections for OEM Fleet vehicles and trailers. Scheduled OEM Fleet vehicle maintenance. Maintained OEM Fleet vehicle safety inspection and maintenance logs. Maintained OEM Personnel safety training records for the DAC Risk Manager to ensure compliance with County SOPs and policies. Followed up with OEM staff and volunteers to ensure completion of DAC safety, health, and wellness training. Conducted annual OEM facility safety assessments, identifying hazards and risks for the DAC Risk Manager. Maintained OEM first aid and/HAZMAT safety response kits. Ensured proper display/record of hazardous materials placards and SDS information for the OEM. Managed requests for assistance (personnel and equipment) through the EOC per the AHEOP and Resource Handbook, escalating requests that exceeded local capabilities to the statewide level or leveraging local mutual aid agreements to fulfill request. Dispatched and tracked resources needed to fulfill requests for service/aid as needed. Applied knowledge of emergency management to respond to community and stakeholder inquiries and to disseminate information about emergency management in the jurisdiction, all hazard preparedness, and the role and responsibilities of the Doña Ana County/City of Las Cruces Office of Emergency Management. Performed routine secretary duties for the OEM in addition to purchasing for the department, departmental travel and per diem requests, timekeeping functions for the department, maintaining employee/volunteer files, and maintenance of critical operational response resources including: OEM On-Call calendar, Resource Manual, and Line of Succession documentation.

Provided direct advocacy services for victims of domestic violence including: explaining the criminal law process and victims' rights and protections therein, case status updates and notifications, preparing victims for testimony at hearings and interviews, assisting victims completing forms and applications pertaining to assistance/compensation, court accompaniment, providing referrals to community partners and other agencies for counseling, support, and relevant assistance. Monitored grant activities and progress and prepared grant reports. Participated in governmental and community meetings on behalf of the 6th Judicial District Attorney's Office and its Victim Assistance Program. Maintained confidential files within physical and digital file systems.

Responsible for organization program planning and management; program development; grant funding research, applications, management and compliance, and reporting; purchasing and inventory; timekeeping/leave; travel and reimbursement; and scheduling for the agency. Supervised 2 full-time staff members, a contract therapist, and cadre of volunteer victim advocates providing 24-hour coverage of SASS emergency hotline and victim accompaniment to Sexual Assault Nurse Examiner exams. Represented SASS at community meetings and in trainings and maintained positive and productive relationships with the general public, professional organizations, other non-profits, and governmental bodies.

Assisted Recovery Bureau Grants Supervisor and grants staff with monitoring and progressing projects to facilitate federal Public Assistance grants payments, as well as monitoring and validating federal Public Assistance project worksheet statuses and grant funding information between federal systems (NEMIS/EMMIE) and state system (FloridaPa). Maintained confidential files within physical and digital file systems. Responsible for grant management, including monitoring payments and reconciling invoices, requiring interpretation and analysis of State Statutes and the Federal OMB Circular. Assisted Subgrantees with FEMA PA recovery project statuses updates, FEMA grant requirement changes, and project reconciliation/audits and provided assistance when projects were not in compliance. Assisted Subgrantees with project specific questions, OMB findings related to project funding, and additional questions regarding state and federal policies, forms, and procedures relating to projects, missions, and funding. Created documentation regarding the online application for the management of the Public Assistance (PA) grant funds in the state of Florida for both internal users and external users. Developed and conducted in-person and remote presentations, meetings, and trainings to educate stakeholders and Subgrantees about the FEMA Public Assistance (PA) Recovery grant program and processes, roles, and Subgrantee requirements, guidelines, and procedures. Assigned to the State Emergency Operations Center (EOC), when activated (often as extra hours and/or beyond standard workweek schedule), as a planner under the Recovery Chief; as well as supporting and assisting ESF-6 (Mass Care) in the EOC by way of resource request tracking, assignment, and dispatch.

Served as liaison between Subgrantees, Grant Specialists, and Public Assistance Coordinators (PACs) to facilitate funding and resolve issues relating to Public Assistance Program. Served as an applicant liaison for local PACs and financial specialists in the FEMA Public PA grant program. Developed project reports and provided analysis/updates to management on recovery project statuses and areas of concern. Prepared presentations and training on the FEMA PA Recovery grant program and processes, the role of the State as the Grantee, and Subgrantee requirements, guidelines, and procedures. Assigned to the State Emergency Operations Center (EOC), when activated (often as extra hours and/or beyond standard workweek schedule), as a planner under the Recovery Chief in the EOC.

Provided direct customer service to students, staff, and faculty. Provided technical support to library staff as an ALEPH subject matter (Library Management System) expert. Maintained Course Reserve Collection, including logging and cataloging items and courses. Maintained FERPA protected student files. Received payments for fines as well as lost/damaged items. Assisted in maintenance of the library's online presence. Assisted with scheduling, training, and supervision of work study students and OPS workers. Assisted the Head of Access Services and the Director's Office with special projects (surveys/reports) and oversaw Front Desk activities.

Provided direct customer service to internal users as well as remote service for 28 Florida institutions served by CCLA. Received telephonic, written, and e-mailed work/service requests from customers. Determines urgency of call and provided first level support and assistance or escalated call and dispatched second level support within Service Level Agreements (SLAs) based on priority of call. Documented work related to service request and followed up with customer on the quality of service, ensuring contact within SLAs. Scheduled long-term/large-scale project work through Service Desk Supervisor. Coordinated support from second and third level support teams. Ensured work tickets were coded correctly and routed to the proper assignment. Performed emergency service call duties in a 24-hour 7 day remotely or from the Service Desk, as needed. Managed infrastructure emergency call out activities. CCLA point of contact for all after hour activity and emergency calls requiring staff recalls. Logged data into the call monitoring and scheduling system. Monitored work requests from receipt until completion ensuring compliance with SLAs, proving reports to Service Desk Supervisor and ensuring follow-up with those assigned to facilitate appropriate completion. Provided first and second-level internal technical assistance (as well as hardware support for printers, copiers, fax machines, and other devices) in addition to program-specific technical assistance via phone and in-person. Provided in-depth, technical and user support for the ALEPH Library Management System, Microsoft Office Suite, Adobe Creative Suite and Acrobat, and other software programs. Assisted with new product development and quality assurance. Developed walkthroughs Standard Operating Guidelines (SOGs) and FAQs to populate a knowledge base for staff development. Documented procedures/processes and developed SOGs, walkthroughs, and manuals and developed appropriate promotional materials.

Completed special presentations, projects, spreadsheets, databases, and reports for the Executive Director's use. Assisted with press releases and quarterly newsletter development. Assisted with research for new products and services. Maintained correspondence, assisted with scheduling, assisted managing travel for the Executive Director and organization-wide events.