•Responsible for coordinating the development of advance recovery procedures to ensure applications can be recovered within the requirements set forth by the business.•Establishes disaster recovery testing methodologies; plans and coordinates the testing of application recovery procedures. Assures that recovery procedures are effective for the restoration of key corporate resources and for the resumption of critical business applications and processes.•Conducts disaster recovery training for staff members in all functional areas. Provides instructional and informational materials on how staff are expected to respond during an emergency. Assists divisions in the assignment and training of staff.•Assists recovery support and business resumption staff during a disaster in the implementation of response and alternate operating strategies. Acts as a coordinator during an emergency situation.•Maintains contact with outside contingency planning professional organizations and local/regional emergency response groups.

• Liaison between business teams and technology teams to coordinate successful change implementation and mitigate risks to daily business goals and objectives. • Partnered with business units and leaders to document changes, review change requests, address scheduling and release conflicts, identify threats and opportunities, and enforce compliance with the designed change coordination process. • Facilitatee effective meetings and discussions across all levels of staff on various project management life cycle and governance related issues. • Managed the import, export, tracking, and monitoring of content for a central project information repository, ensuring that data, documents, templates, and resources are accurately aligned with the appropriate project lifecycles, change types, processes, and procedures. • Supported efficiency in project execution related guidance by performing periodic reviews of the repository content to ensure compliance with change management version control standards, records management policies, and business best practices. • Collaborated with content owners to support the portal’s content quality and data integrity.

Director of BCP/DR 06/08 – 9/12• Implemented and managed the Business Continuity Planning software Ops Planner. • Conducted and managed a Business Impact Analyst for the IT department.• Created a Business Continuity Plan and Disaster Recovery Plan for the IT department.• Created and executed a BCP/DR training and a DR Table Top exercise.Interim Manager of Communications 10/07 – 09/10• Managed eleven Communication Telephone Operators and a Communications Specialist.• Supervised a team of telephone operators who answered the main telephone line of CNMC and transfer calls throughout the institution. • Coordinated pager assignments, exchanges, upgrades, and programming changes; provided pager orientation for hospital staff and monitored paging systems. • Researched and oversaw implementation of new technologies.Operations Manager 08/00 – 9/12• Managed seven System Operators and three Data Centers for Children’s Hospital. The Primary Data Center was manned 24x7; secondary Data Center was managed remotely and the DR Data Center was remote hosted in Sterling, VA.• Implemented the CA Spectrum and eHealth Monitoring tool that enabled the Operators to proactively monitor all servers in all three Data Centers.• Unified the backup system using the IBM Tivoli Backup Process to back up and manage all servers.• Built the Primary Data Center in Silver Spring, MD and Secondary Data Center in the basement of the Main Hospital in Washington, DC. The Secondary Data Center is approximately 1,800 square feet and houses over 100 servers; Primary Data Center is 3,500 square feet and houses over 200 servers. Also moved all redundant servers to a remote hosted Data Center in Sterling, VA; the servers are in a 600 sq. ft. cage that is monitored and maintained remotely.Sr. Programmer/Analyst 08/98 – 07/00 • UNIX Administrator• Lawson Administrator • Oracle Database Administrator • AS/400 Programming/ Analysis

 Maintained and created new programs for Membership, Accounting, Contracts, and many other departments throughout the National Trust. As the Security Officer I enrolled all new employees on the AS/400 and trained them on how to use the system. Taught various classes on the AS/400 Server: Introduction To Query, Advance Query, Introduction To Office Word Processor, Advance Office Word Processor, Calendar, Rumba File Transfer, Introduction To Contact Book, Advance Contact Book, and Demographic Select in Contact Book. Taught various classes on the PC System: WordPerfect Basic, Freelance Basic, and Paradox Basic. Maintained and updated AS/400 packages: Contact Book, Group 1, Hawkeye, and Oak Help Text. Customer Service Representative for one of our Properties, and Regional Offices, and three of our headquarter departments. As a representative; I upgraded and maintained their hardware and software, performed programming request, and trained them on the AS/400 and PC Software’s.