Catherine Kirk Email & Phone Number

California, United States

San Francisco Bay Area

- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines- Managed multiple clients with varying service needs; create SOPs and workflows tailored to each individual client- Opened and managed contracts; assessed client needs and created MSAs; communicated new information to multiple departments for a seamless execution- Served as a liaison between individual patients and various laboratories, hospitals and practices- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call and email volumes using strong multitasking and task prioritization skills- Input accurate account data to efficiently update company database and maintain detailed records- Created marketing materials for multiple campaigns

San Francisco Bay Area

- Coordinate, execute, and lead private party service operations, partnering with client representative to develop event vision, support menu planning, and exceed guest expectations- Serve up to 40 guests concurrently per show, and up to 300 guests per theater, collaborating with back-of-house colleagues to confirm, retrieve, and deliver orders quickly and with utmost precision- Demonstrate superior customer service and hospitality best practices in every customer engagement, from greeting and order taking to check drop and POS transactions- Address and resolve all customer issues and concerns- Educate new staff members on guest service strategies, safety protocols, and general restaurant procedures

San Francisco Bay Area

- Maintained and upheld highest standards of customer service, delivering engaging dine-in and catering experiences, and communicating effectively both internally and externally to mitigate potential roadblocks- Trained new members on all food handling procedures, sanitation policies, and presentation guidelines- Managed restaurant inventory, assessing current stock and proactively ordering new supplies and ingredients

Bloomsburg, Pa

- Facilitated the semester evaluation process- Organized and kept records of reports- Responded to questions and requests for information

Liberal Arts, English Language And Literature, General

Coursework Towards Ba, English Literature, English Literature (British And Commonwealth)

Activities and Societies: Delta Epsilon Beta (regional sorority) The Voice (campus newsletter)