Summary of additional duties:- Managing a team of three administrative staff and a nursing professional- Rostering for Doctors, Reception staff and nurses- Front desk management. Ensuring tasks were completed by reception staff- Stock ordering and management- Training staff- Handling complaints- Liaising with the team of doctors- Organising necessary maintenance- Managing accreditation for the practice

Summary of duties:- Welcoming patients and visitors, answering the telephone and any inquiries- Scheduling appointments and keep those appointments on time- Assisting patients with completing necessary forms and documentation- Maintaining the aesthetics and ensuring a warm and inviting atmosphere- Processing billing and payments, using medical software- Liaising with Medicare and private health funds- Faxing, scanning, filing, and mailing documentation- Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency- Monitoring and ordering stationery and clinical supplies- Booking and organising staff and doctor meetings- Maintaining information confidentiality at all times- Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion

Summary of duties:- Providing travel, hotel, secretarial & administration assistance to the Managing Director – MENA Theatre- Offering secretarial assistance to the International Security Manager - Coordinating visa, travel and hotel bookings for the MENA Region- Handling stationery and transportation services- Taking care of car rentals for the MENA Region- Preparing expense sheets for several managers- In charge of all procurement requirements for the regional office

Summary of duties: - Station coordination and management support- Handling of customer enquiries/complaints - Re-protection of disrupted passengers - Distribution and reconciliation of petty cash - Authorisation of luggage repair/replacement and first need allowances- Interacting with internal/external contacts (third party contractors, Customs/Immigration, Airport Authority, other airlines, hotel chains, other VAA Stations, UK Head Office, local Office, VAA Flight Operations and Cabin Crew, etc.)

Secretary/Travel Desk AssistantSummary of duties:- Booking of travel for all international and domestic requirements- Synchronization of hotel arrangements - Coordination and communication with airline offices - Creating weekly activity reportsFront Office AdministrationSummary of Duties:- Management of incoming and out-going telephone calls - Handling all corporate correspondence- Coordinating conference room reservations- Travel and hotel bookings- Documentation and filing - Maintenance of front office appearance

Summary of duties:Customer Management- Ensuring passenger comfort and safety at all times- Providing assistance to:▪ Parents with small children to ensure maximum comfort at all times▪ Physically handicapped/incapacitated passengers▪ Unaccompanied minors/seniors▪ VIPs and CIPs - Providing customer service, resolving disputes and investigating passenger complaintsArrivals - Meeting and assisting passengers alighting from the aircraft- Responsible for safety and security of passenger luggageTele check-in- Performing check-in duties for passengers.- Handling of inbound queries from passengers - Reserving/blocking seats for passengers Ticketing- Issuing of tickets, using manual and automated proceduresCounters- Performing check-in duties for passengers flying Economy and Club ClassBaggage- Identifying and tagging passenger baggage Performed various other pre-flight and post-flight duties in accordance with scheduled procedures