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Catherine Mbithe is listed as Agile Coach. Customer Journey Specialist. Process Analyst at Safaricom PLC, a company with 8145 employees, based in Kenya, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Catherine Mbithe.
Catherine Mbithe previously worked as Agile Coach at Safaricom Plc and Customer Journey Specialist Lead Digital Channels at Safaricom Plc. Catherine Mbithe holds Master Of Science - Ms, Geographical Information Systems from University Of Nairobi.
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Results oriented process analyst utilizing customer journey specialist and agile coaching experience to promote creation and executing of frictionless customer journeys. With a proven track record of implementing various process re-engineering methodologies and driving significant improvements in customer journeys across various sections in Safaricom. Keen on implementing agile methodologies by coaching teams on Agile principles and best practices, adept at developing effective user stories leading to reduced defects and improved product/services quality. My goal is to drive delivery of exceptional services/products to customers at the right time.
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Nairobi County, Kenya
Driving the implementation of Agile methodologies and driving significant improvements in team velocity, project delivery time, and customer satisfaction. Coaching Digital Channels Squads on Agile principles and best practices to enhance collaboration and increase customer satisfaction scores. Developing and executing effective user stories, leading to.
Nairobi, Kenya
Coaching and seeing growth in chapter members; Worked with McKinsey & Company to formulate the current Customer Journey Expert chapter craft dimensions and attributes. Implemented the adoption of these chapter dimensions and attributes (customer journey mapping, user experience design and user research) within digital channels. Developed 5-chapter members.
Nairobi County, Kenya
Documented of all reviews made on prepaid, postpaid and enterprise business skill sets and call center call guidelines on the intranet after consultation with the process manager. Performed new product/service reviews to determine whether the internal staff are well informed on products and services as per defined procedures and provide documented.
Nairobi County, Kenya
Ensured that call center employees provided excellent customer service when they are responding to customers by assessing and scoring the responses against Call guidelines and procedures. Completing daily, weekly and monthly overall assessments as per allocated evaluations. Provision of quality reports indicating observations and recommendations for.
Nairobi County, Kenya
Performed a wide range of customer service services for the leading telco in East and Central Africa. In-depth knowledge of handset products and services for dissemination to subscribers. Assisted in designing procedures for automation of processes and procedures for databases enabling easier workflow and service interaction between systems. Educated.
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Catherine Mbithe works for Safaricom PLC.
Catherine Mbithe is listed as Agile Coach. Customer Journey Specialist. Process Analyst at Safaricom PLC.
Catherine Mbithe is based in Kenya, Kenya, Kenya while working with Safaricom PLC.
Catherine Mbithe has worked for Safaricom Plc and Safaricom.
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Catherine Mbithe holds Master Of Science - Ms, Geographical Information Systems from University Of Nairobi.
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