Catherine Wells Email and Phone Number

As a Delivery Consultant and Solution Architect I have been...Consulting with clients on current workflows, upgrades, system changes and enhancements and ongoing system maintenance pertaining to Millennium PowerChart, PharmNet and Cerner Retail PharmacyProviding client partners solution troubleshooting and knowledge transferDeveloping education documentation for internal training or client use.  Developing and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement supportResolving escalated problems and issues using solution knowledge and expertise Resolving client concerns raised during installation, operation, maintenance or solution applicationDesigning and executing test scripts to test and validate functionality.Traveling to client sites to prepare for and support project go livesCollaborating with other internal teams and third party vendors to design, build, test and implement interfaced functionality within the EHR system.Participating in on call rotations to ensure round the clock solution support

As a Team Lead, in addition to individual contributor activities I...Served as primary contact and triager for client and internal escalations.Served as first point of contact for administrative and personal issues relevant to work performance.Sought to understand disagreements, ensure all perspectives are heard and facilitated plans for resolution.Delegated the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.Lead by example and shared knowledge and experiences with client, associates and team. Created a respectful work environment advocating for team, creating accountability and recognizing accomplishments.Provided timely feedback to encourage success, ensure accountability and connect opportunities for associates' development.Identified the right talent to achieve the desired results. Promoted and built a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

• Complete department reports and participate in all required meetings• Serving as Externship Coordinator and perform externship site visits• Maintaining appropriate documentation and records• Analyze student learning outcomes and incorporate data in develop continuous improvement plan• Counseling students that struggle with academic or other issues• Organizing and facilitating biannual Program Advisory Council meetings with community members• Ensure compliance with ASHP technician training program standard

• Provide theoretical and hands-on training simulation for students to achieve a successful career as pharmacy technicians and prepare for the Pharmacy Technician Certification Exam• Design, facilitate and de-brief pharmacy laboratory activities including but not limited to: sterile gowning, IV preparation, chemotherapy preparation techniques, transcribing and filling prescriptions, transcribing and filling MAR's, unit-dose preparation, extemporaneous compounding, restocking and operation of MedDispense automated dispensing system• Lecture in pharmacy calculations, microbiology, pharmacology, introductory human anatomy & physiology, nutrition, psychiatric disorders and treatment, pharmacy billing & operations, legal and regulatory compliance• Motivate students to actively participate in all aspects of the educational process, including in-class discussions, field assignments, field trips, experiments, research• Provide regular, accurate, and timely assistance, feedback and support to students relative to their class performance• Maintain records of student work and correspondence; and maintain and report student participation, evaluations/grades as appropriate• Communicate with staff regarding course and student-related problems and concerns• Assist and advise students regarding their career objectives by coaching them in the resume preparation, job searching, and interview tactics• Composition and design of curriculum including PowerPoint lectures, quizzes, and classroom exercises

• Retail Pharmacy Operations (billing, data entry, filling)• Experience operating and troubleshooting automated filling systems.• Efficient patient care by phone/fax/computer• Completed orders on schedule• Prescription insurance billing• Maintained secure patient data records

• Completion of manufacturing orders and experiments for GMP facility with proper documentation• Application of aseptic gowning and technique in laminar flow hoods and ISO 5 clean room areas• Visual inspection of product for quality assurance utilizing computer-assisted light microscopy• Training new and existing staff on safety, procedures and equipment• Performance of routine safety inspections and compilation Material Safety Data Sheets in facility• Development and proofreading of standard operating procedures and other technical documents for manufacturing procedures and maintenance

• Transcription of prescription orders• Preparation of specialty HIV, hepatitis and controlled prescription medications• Billing prescriptions to Medi-Cal, ADAP and private insurance companies• Inventory maintenance and daily ordering• Preparation of weekly "medi-set" preparation for patients with complex medication regimens

Pharmacy Technician•Prescription filling•Stock management•Secure handling of private health information•Data entry using QS-1 pharmacy data systemPharmacy clerk•Balanced registers and cash drawer daily•Maintained a clean and attractive sales area