Acting Team Leader, SME and Tech Lead

We're Australia's datacentre, cloud, cybersecurity and cloud company for mid-large business and government customers. Boasting unprecedented NPS customer satisfaction scores and a truly service orientated culture we're the Telco that does things differently...Working directly with the National Executive of Legal, Industry & Policy, undertaking administrative tasks, such as booking travel, coordinating and managing events.

As a profit-to-member super fund, our members are at the centre of everything we do. We’ve been around for more than 20 years and we’re one of Australia’s top 10 fastest growing super funds, helping nearly a quarter of a million members along the path to a better retirement.Answering inbound queries, Problem solving and complaints handling in line with policies and procedures, Buddying and training new staff, Ad hoc administrative duties, Booking adviser appointments, Outbound calls to… Show more As a profit-to-member super fund, our members are at the centre of everything we do. We’ve been around for more than 20 years and we’re one of Australia’s top 10 fastest growing super funds, helping nearly a quarter of a million members along the path to a better retirement.Answering inbound queries, Problem solving and complaints handling in line with policies and procedures, Buddying and training new staff, Ad hoc administrative duties, Booking adviser appointments, Outbound calls to members for follow up/resolution of queries from different channels, Working closely with internal stakeholders to ensure the best outcome for member, Taking insurance claims such as Terminal Illness benefits whilst remaining calm, empathetic and caring, The use of effective questioning techniques to ensure appropriate information is given to callers whilst providing or obtaining sensitive information in a confidential environment eg Insurance claims Show less

Statewide Super is a proud South Australian based industry super fund that welcomes new members, regardless of location or industry. We are privileged to service over 145,000 members, 22,000 employers and manage more than $8.3 billion in funds under management.Tasks: Data entry and creating new accounts, Loading the bank statement – loading all direct credit and BPAY payments for fund, Allocating contributions, Contacting employers and members, Submitting a variety of insurance… Show more Statewide Super is a proud South Australian based industry super fund that welcomes new members, regardless of location or industry. We are privileged to service over 145,000 members, 22,000 employers and manage more than $8.3 billion in funds under management.Tasks: Data entry and creating new accounts, Loading the bank statement – loading all direct credit and BPAY payments for fund, Allocating contributions, Contacting employers and members, Submitting a variety of insurance applications to Insurer via portal, Investigating unallocated monies, Assessing benefit claims, Completing eligibility checks via the Centrelink Portal, Completing PEP (Politically Exposed Persons) checks, Adhering to compliance policies and procedures, Liaising with internal/external stakeholders. Show less

As Australia’s largest superannuation service provider, Superpartners exclusively partners with not-for-profit industry superannuation funds to create a better future for members. For 30 years, Superpartners has supported some of the country’s largest and most respected industry funds to provide tailored solutions and a seamless service experience to their members and employers. Major Achievements:- Selected as the subject matter expert on QROPS for Cbus- Selected to train… Show more As Australia’s largest superannuation service provider, Superpartners exclusively partners with not-for-profit industry superannuation funds to create a better future for members. For 30 years, Superpartners has supported some of the country’s largest and most respected industry funds to provide tailored solutions and a seamless service experience to their members and employers. Major Achievements:- Selected as the subject matter expert on QROPS for Cbus- Selected to train administrators with the implementation of SuperStream Show less

Major Achievements: - Praised for my quality results and being promoted to work in the Quality Team- Selected by management to have both Cbus and SuperPartners trustees ‘buddy’ with me - Achieving and maintaining near perfect quality ratings during my time in the call centre