Catherine Powers Email & Phone Number

Key SkillsGeneral Office• Responsible for the day-to-day running of the office and all administrative systems.• First point of contact for reception, telephone and reception duties.• Managing maintenance of the office building, equipment and health & safety.• Implementing and documenting business process procedures.Customer Services• Overseeing the call centre, training and managing a team of customer advisors.• Providing excellent customer services for all inbound calls, handling orders appropriately and responding to any escalated queries.• Monitoring completion of work/ installations and ensuring necessary contracts are typed up and despatched appropriately to customers.• Responding to customer complaints and dealing with these appropriately.• Organising daily mail merge runs.• Authorising and processing all electronic refunds.Finance• Signing off purchase invoices and inputting onto Sage.• Raising sales ledger invoices, including recurring invoices and inputting onto Sage.• Checking and calculating Staff expenses and credit card statements.• Responsible for petty cash.• Preparing banking instructions and maintaining bank account records.• Authorised signatory to sign off cheques.• Liaising with the Accountants/ Auditors.Purchasing• Supporting the Purchasing Manager with his day-to-day duties.• Raising purchase orders and dealing with suppliers.• Handling deliveries and returns and making stock adjustments.• Responsible for tracking all hardware equipment and issuing loan forms.• Purchasing and setting up mobile phones.• Issuing asset tags, logging and tracking serial numbers of equipment.• Checking customers registered domains, renewals and issuing payment.Human Resources• Advertising vacant positions and liaising with recruitment agencies.• Collating CV's, Interviewing and preparing recruitment assessments.• Arranging references and drawing up offer letters and contracts of employment.• Dealing with new starters, issuing alarm codes and entry tags.• Ensuring all new staff were issued job descriptions and correctly trained.• Maintaining staff records; contracts, sickness records and holiday entitlement.• Assisting with Disciplinary and other sensitive staff issues.

Listed skills include Fitness.