Catherine Smith Email & Phone Number

Greenville, SC, US

-Sourced $950,000 ACV ($2,000,000 TCV, 2 years paid upfront) deal by utilizing multi threading strategies in partnership with account management team

-Closely manage portfolios of 610+ learners across 2 years resulting in a 96-98% student satisfaction rate -Teacher of the Year nominee 2022 & 2023-Create and execute individualized success plans for 600+ students; tracked progress of success plans, providing ongoing support and modifying as needed resulting in 95% client retention and 96% of students.

Charleston, South Carolina Area

-Specialized in platform knowledge and provided training to 3+ teams, such as Sales, Onboarding and Product Developers on system functionality -Processed back end CSS coding changes to client's website as needed to meet their goals-Managed Salesforce CRM system, developed and tracked metrics to measure customer service success resulting in a 98% customer.

-2017 Teacher of the Year, Teacher of the Year nominee 2016-Curated art shows for 1000+ clients in order to build community-Analyzed data to recognize performance gaps and assess effectiveness of instructional design-Developed customized action plans for struggling clients, ensuring progress improvements

Charleston, South Carolina, United States

-Acquired new clients using a variety of sales methodologies and increased book of business by 70% -Developed relationships with customers and provided feedback to management to shape promotional road maps -Drove product sales through demonstrating product knowledge and upselling product packages to clients Performed all duties to provide full customer.