Catherine Ramirez Email & Phone Number

Makati, National Capital Region, Philippines

Taguig, National Capital Region, Philippines

Bonifacio Global City, Taguig

TIER II SPECIALIST- Ensures that all email concerns of the contest holder and the designers are handled.- Review disputes filed by the contest holder.- Reviews any reported violations and provide appropriate sanctions if needed.- Provides recommendations to improve the posted contests.

Bonifacio Global City, Taguig

TIER I SPECIALIST- Provided timely support via email and chat while maintaining excellent customer experience- Maintained a high-level of professionalism in handling concerns even under pressure- Promoted the platform's features and services whenever applicable- Prioritized the resolution of issues with minimum effort for users- Answered user queries regarding the site's services and features, which include the following:→ Projects→ Memberships→ Site Navigation→ Fees and Charges→ Transactions and Billing → Contests (general concerns)→ How to's/Frequently Asked Questions

Market Market, Taguig

TIER I SPECIALIST- Handled email and chat concerns from all the gamer of the site.- Make sure that issues are resolved on the first contact.- Maintained a high-level of professionalism in handling concerns even under pressure.- Make sure to be updated of all aspects of the game.

Glorietta 5, Makati City

TIER I REPRESENTATIVE- Handled all queries concerning the products of the client.- Processed orders and shipment.- Resolved any complaints and returns.- Recommend products to potential buyer or subscribers.

Yuchengco Tower Rcbc, Makati City

TIER III REPRESENTATIVE- Handled phone and email concerns of all customers.- Ensure that all complaints are handled and resolved on first contact.- Analyze the customer's game and be able to explain to them in order to clarify their concerns.- Provided timely support via email and chat while maintaining excellent customer experience

Makati City

- Handled inquiries concerning the services, membership and coverage.- Recommended services and hospitals.- Arranged appointments with hospitals and doctors.- Prepared letter of authorizations to members when needed.- Assisted in annual physical examinations of members.- Acts as Phlebotomist when needed.

Binan, Laguna

- Prepared materials needed by medical students for their Microbiology and Parasitology class.- Assisted the professors with the practical exams of the medical students.- Prepared samples of microorganisms for demonstration and exams.

Binan, Laguna

- Handled the laboratory section for Microbiology - Parasitology class for Radical Technology students and Clinical Microscopy for Medical Technology students.- Prepared the lesson plan.- Performed class lecture regarding the subject.- Prepared written and practical examinations for students.

Certificate In Advance Culinary Arts

Bachelor Of Science In Medical Technology