Owner/ManagerSpecialize in customer service, great food and beverages.

Reporting - tracking number of calls transferred from Customer Service to Sales, call monitoring, training, answering incoming emails, coaching, creating policy and procedure and creating contest to improve and challenge customer service reps to reach their goals. I am a go between for Sales to Customer Service to ensure of a great working relationship.

Answer incoming calls for customers on escrow, payoff’s, payments, soldier & sailors, HAMP, and many other aspects of the company.

Process claims to Mortgage Insurance (MI) companies and follow-up for timely payments from the MI companies. Assisted in implementing improvements to accommodate increasing responsibilities within the department and assisted in developing policies and procedures for this department. Currently reviewing EOB curtailments from the MI companies and submitting the supplemental claim to recoup mitigated expenses.

Completed all cash clearing for loss analysis and post analysis claims, worked on other reports in the department, and created policies and procedures for department training purposes.

Reviewed loans to ensure payment of expenses through claim filings; ensured correct legal billing. Superior trusted team player but also can work independently.

Retail manager, experienced in accounts payable, personnel management and training. Functioned as primary liaison to customers and ensured a consistently positive customer experienceCreated automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.Quickly became a trusted assistant to the company and earned a reputation for maintaining a positive attitude and producing high-quality work.

Balanced all 5 of the trust checking accounts, reception, bookkeeping, payroll, and taxes. Managed website; scheduled showings for Realtors. Responsible for audit, pulling files and documents requested by auditor and answering questions. Created excel spreadsheets for tracking commissions, customers and financial transactions.

Responsible for personnel management including interviewing, hiring, training (including teambuilding) and conducting performance reviews. Responsible for bookkeeping and advertising duties. Maintained machines, created and supervised pickup and delivery routes for drivers. Integral employee for growth oriented business.