Inside Sales Rep

Customer call center for Multiple car dealerships - Making Service AppointmentsDirect liaison between customers and dealerships, addressing customers’ needs and setting up appointments, Managing Voicemail reports - creating reports for voicemail's and following up with customers and dealerships regarding customer’s voicemail's Taking inbound calls and addressing customers’ needs and concerns regarding service needsMaking test calls to dealerships to ensure calls are routed to… Show more Customer call center for Multiple car dealerships - Making Service AppointmentsDirect liaison between customers and dealerships, addressing customers’ needs and setting up appointments, Managing Voicemail reports - creating reports for voicemail's and following up with customers and dealerships regarding customer’s voicemail's Taking inbound calls and addressing customers’ needs and concerns regarding service needsMaking test calls to dealerships to ensure calls are routed to correct departments in a timely manner Show less

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone.Advise customers of necessary actions and strategies for debt repayment.Locate and monitor overdue accounts, using computers and a variety of automated systems.Used skip tracing tools to obtain location information on accounts with no contact informationPlaced outbound calls to consumers and fielded… Show more Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone.Advise customers of necessary actions and strategies for debt repayment.Locate and monitor overdue accounts, using computers and a variety of automated systems.Used skip tracing tools to obtain location information on accounts with no contact informationPlaced outbound calls to consumers and fielded inbound calls.Monitored payments due from clients and promptly contacted clients with past due payments.Researched and resolved accounts payable discrepancies.Answered an average of 150 calls per day by addressing customer inquiries and solving problems.Described the debt in question to customers and accurately explained details of its past due occurrence.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the main liaison between customers, management and client.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Directed calls to appropriate individuals and departments. Show less

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Collect, sort, distribute, or prepare mail, messages, or courier deliveries