Catherine Smith Email and Phone Number

• Lead the integration and provision of a range of best practice business services to internal customers including payroll, workforce management and broader people and benefit transactions. • Improve the effectiveness and efficiency of services to strengthen governance and to deliver an improved people experience. • Lead the implementation of a HRIS and the integration of processes enabling a stronger enterprise focus on our core purpose of delivering services to the Victorian community.• Translate best practice business processes and ideas into a lean, efficient and highly regarded business services with a focus on automating and simplifying the people experience.

• Transforming the Shared Services function from a customer service centre to an employee experience centre through the following:1. Building and enhancing existing platforms and technology to service our employees2. Enhancing our HRSS structure to enable a high performing and accountable team3. Continuously improving our processes and programs to enable a seamless, consistent and timely employee experience• Partner with key project stakeholders to deliver Workday across RMIT including building a new shared services structure to support the changes, introducing self-service and automation where possible and rebuilding and/ or enhancing processes• Deliver key initiatives and projects in consultation with various stakeholders including major restructuring and redundancy programs Achievements: * Rebuilt and refocused the HR Assist, Case Management and Payroll teams* Created a shared purpose and lifted our brand across the HR community and RMIT group* Delivered key HR programs in consultation with various stakeholders in a fast paced, ever-changing environment* Lifted employee engagement by 19% in a 12 month period* Increased NPS by 20 points in a 12 month period

I provided consulting, coaching and facilitation to business owners and leaders to create new disciplines and practices to increase engagement and improve the culture in a workplace. We worked created policies and processes to lift employee experience and support the business whilst acting as an accountability partner to maintain focus and discipline.

High level accountabilities:• Act as HR Stream Lead in the development and implementation of SuccessFactors in conjunction with Singtel and HR stakeholders• Provide the seamless delivery of HR channels, processes and services to the HR community and its customers • Deliver HR solutions for new HR initiatives • Continuous improvement initiatives • Enhance customer experience across the channels and aligning processes, systems and services to the business

High level accountabilities:• Build, lead, implement and manage a sustainable new HR model (a key strategic HR initiative)• Align HR model to companywide strategic initiatives – simplify the business and deliver brilliant service• Manage a multi-disciplinary HR team supporting the whole business and its subsidiaries• Manage the delivery of recommendations and solutions covering multiple areas of HR• Identify areas of long-term strategic development within the HR environment• Simplify our HR environment for our customers through innovative solutions and query management system• Streamline and simplify HR processes, where possible, to meet business and customer needs • Manage HR policies and content to ensure information is engaging, aligned to brand and accessible• Coordinate HR systems to ensure solutions are meeting HR and business requirements

Responsibilities:• Identify, support, endorse and facilitate leadership programs within Consumer• Build leadership strength through support/ guidance/ coaching• Develop and maintain a sound understanding of client group culture, core business and structure• Deliver all business critical/ impacting communication pieces to client groups• Support and develop retention initiatives and strategies• Active promotion of client group adherence to all HR policies and procedures• Provide advice and coaching to key stakeholders on employee relations issues to ensure compliance and consistency with Optus practicesAchieved Outcomes/ Highlights:• Continually provide coaching/ advice to leaders within the business to achieve business and employee outcomes• Continually provide support to the business to increase employee engagement, address performance management issues, ensuring employees are meeting organisational expectations etc• Deliver HR Induction programs regularly to employees• Facilitate training courses such as Effective Performance Management to client groups• Play an active role in restructuring activities with key stakeholders• Initiate and implement culture/ engagement activities with client groups• Play an active role in HR projects such as Enterprise Partnership Agreement (EPA), Project Mebourne, Culture Committee etc

HR contract - provided HR services to client groups across Melbourne and Perth.

Responsibilities:• Provided appropriate HR advice and support across all divisions of the Group, adding value and supporting the achievement of business objectives.• Provided generalist support including but not limited to recruitment, employee relations, performance management and development, career development etc.• Provided innovative HR solutions to meet business needs where necessary.• Coach and mentor leaders and employees through HR processes such as work performance reviews, annual incentives schemes etc.• Deliver high levels of customer service internally and externally at all times.Achieved Outcomes/ Highlights:• Composed and executed a Corporate Social Responsibility Board paper presented to the Board, Executive Leadership Team and Extended Leadership Team (100 people)• Successfully recruited over 100 roles including Regional Managers; State Business Managers; Marketing Communications Manager etc

Responsibilities: • Manage systems, strategies and processes ensuring an integrated HR solution.- Increased effectiveness and efficiency across the group.• Provide HR support to Executive Management, Line Managers and staff, adding value within their divisions, and ultimately across the organisation.• Full responsibility for all HR operations including:- Recruitment (in-house including advertising, sourcing and networking; external including identifying and building committed relationships with recruitment agencies);- Performance and change management;- Development and implementation of policies and procedures;- Employee and industrial relations;- Learning and development.Achieved Outcomes/ Highlights:• Lead EBA negotiations for the business and designed a new enterprise agreement.• Instrumental in formulating and formalising the restructure of the company, including a new remuneration structure.• Facilitated a range of training and information seminars.• Intimately involved in the recruitment of many of the Executive level roles.• Well respected by developing good working relationships with staff across all levels of the organisation. Provide HR support that developed passion for the product and services with employees, who continue to promote Ford Performance Vehicles.• Developed human capital to ensure adequate resources in supporting product expansion.• Developed and championed a workplace to share a common vision, focusing on quality, customer satisfaction and safety.• Managed (and minimised) the risk of litigation.

HR Contract - HR support, communicating and running training presentations on Company policies and the new EBA benefits, for both the employees and the Company.