Catherine Tillery Email & Phone Number

Primeclaims

• Provides business analysis to the development and operations teams• Executes HITECH Assessments that are critical to compliance and business continuity • Product testing • Project management• Evaluates and implements streamlined processes for improved operations• Provides guidance and direction on interpreting, resolving issues with, and extracting data from various types of file structures• Writes and executes SQL Queries to investigate and resolve issues• Monitors, updates, and maintains a COBOL based middleware processing environment • Assists in configuring middleware process and trading partner connectivity and routing• Reviews rejected claims along with publications from payers to determine if additional edits can be added into system retroactively or proactively• Responsible for initial paperwork, testing, and certifying with payers for direct and intermediary connections• Proactively updates reference files related to DX, CPT, and other data elements to ensure claim editing and processing• Manages the post-sales relationship for accounts by serving as a client contact and advocate for day to day escalated issues and requests• Establishes and maintains customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement• Builds and creates training and educational program for the users and key stakeholders• Leverages internal subject matter experts to help customers optimize their investment, ensure program objectives are met, and measure the value of the solution to their organizations

Fairfax, Virginia

PACE (Patient Advocacy Community Education) setter for the PAD (Peripheral Arterial Disease) program, overseeing patient education and dialysis clinic for employees on Peripheral Arterial Disease. Increased online presence by implementing SEO throughout social media and Google site. Created marketing material, proposal, and implementation. • Ignited the PAD program through our Vascular Lab by creating protocols, developing and executing marketing strategies, and preparing providers with product marketing materials for patients• Collaborated with Medical Director and Vascular Surgeon to ensure patient knowledge, safety, and procedure efficiency• Supported office staff and aided nursing staff to ensure the operations efficiently• Liaised with Electronic Health Care Records System to solidify patient records containing all pertinent information and documents, including referrals, laboratory & radiology reports, medical orders, and surgical history• Supported diagnosis and treatment of patient’s medical condition by compiling information gathered during the exam and creating a preliminary report for the physicians• Ensured all equipment, office space, and rooms were organized, clean, and presentable to exceed OSHA and Joint Commission Standards

Lawton, Oklahoma

Provided direct patient care within the emergency room, inpatient hospitalization, outpatient appointments, outpatient procedures, and operating room environments. Compiled information during patient exams. Ensured customer and patient care facility-wide, including streamlining paperwork, scheduling, and follow up.

Fort Walton Beach, Florida

Acted as an integral member focused on getting the lab accredited with ACR. Directed student coordination by overseeing clinical rotations, scanning procedures, and efficient documentation. Performed quality assurance on all student work while collaborating directly in scheduling students for specific shifts to meet education and hospital needs. · Ignited the Vein Clinic through our Vascular Lab by utilizing a robust vascular background and directorial positions, creating protocols for clinic launch, and liaising with Doctors and staff to ensure patient knowledge, safety, and procedure efficiency· Performed quality assurance on patient records and ultrasound studies· Advised staff on quality service inpatient/customer interactions and quality of work submitted· Encouraged self-development through CMEs (Continual Medical education) by attending seminars, taking new registries, and following Physicians and Surgeons for performance evaluations

Directed business and clinical operations of the multi-site Vascular Laboratory, including ICAVL accreditation. Provided inpatient vascular laboratory services for multiple locations of the South Texas Cardiology Institute. Prepared and maintained the reaccreditation process of the Vascular Laboratory. Supervised Vascular Laboratory Technical Staff and Support Staff, including recruitment, hiring, and training of new employees.· Created new protocols and procedures to ensure studies, reports, and physicians complied with ICAVL standards and improved the efficiency and proficiency of the department· Performed quality assurance on technologist's image quality, documentation, reports, and ability to follow protocols, knowledge of work they were performing, and providing training and guidance where problems were noted· Worked directly with the Medical Director to investigate the facility’s improvement initiatives by ensuring physicians are up to date on all CMEs (Continuing Medical Education), accreditations, and tracking both short-range and long-range goals for the business plans and objectives of STCI’s goals and objectives· Monitored the formulation of plans concerning access, demand, staffing, and provider template and schedules· Ensured staff complied with the Health Insurance Portability and Accountability Act of 1996 (HIPPA)· Received the “Above and Beyond Award” for quality of work, going above and beyond my job responsibilities, and interactions with the patients/customers and peers, subordinates, supervisors, and physicians

Bachelor Of Science - Bs, Healthcare Administration, Graduated Summa Cum Laude

Diagnostic Medical Sonography

Education record