Catherine Sheehan Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Managed the onboarding experience of 80+ different partners and their merchants.Enacted process changes with several cross-functional teams to ensure our partners and their merchants have a seamless onboarding experience.Retained and grew both new and existing partners while generating new streams of revenue through new accounts and opportunities.Created a training guide for new team members and assisted with the onboarding of new team members.Held monthly 1-on-1 meetings with team members to discuss career progression, answer questions, and work through escalations.

Chicago, Illinois & Chandler, Arizona, United States

Support multiple partnerships across industries by providing a white-glove onboarding experience, which typically involves a specialized process and/or high-volume of merchants.Assist with the process of onboarding new partnerships by re-evaluating current processes and enhancing when needed.Helped with the retention and growth of new and existing partners while generating new streams of revenue through new accounts and opportunities.Built out a process for a new role and team, which included the creation of documentation and training materials.

Chicago, Illinois, United States

Assisted existing Braintree merchants with the addition of additional merchant accounts or updating their legal entity on file in North America, EMEA, and APAC regions. These merchants were processing less than $10M annually.Helped with the retention and growth of existing accounts through a manual application and review process, while providing high quality customer service.Collaborated with teams across departments at Braintree and PayPal in order to improve processes and guarantee a seamless experience for the merchant.Built out a process for a new role and team, which included the creation of documentation and training materials.

Evanston, Illinois, United States

Lead new-hire training and onboardingMentored and guided fifteen team members, ensuring all were trained in product knowledge and capable of performing assigned tasksConducted consistent reviews of colleagues’ performance individually as well as in a group settingHeld trainings on different sales techniques for all sales executivesCreated training manual to provide new hires that provides in depth product knowledge and explanation of the services we provideCreated a training schedule for team leads that is led by managers of the company to help provide consistent management training

Evanston, Illinois, United States

Maximized client’s sales revenue by selling and promoting client’s products and servicesOversaw Southeast and Midwest territories including Illinois, Missouri, Kansas, Oklahoma, Arkansas, Louisiana, Mississippi, Alabama, and Florida.Transferred $7M in revenue directly to outside counterpartsActively managed over 650 accounts worth $3M in revenueConsistently increased revenue in book of business by 6% each monthParticipated in company's mentor program as a mentor for other sales executives

Greater Nashville Area, Tn

LFN Consulting is a public relations, brand, and content marketing consulting firm. I worked closely with owner, chief strategist, Lisa Flynn Namm, an award winning public relations and branding specialist on development of blogs, research for website rebrand and various public relations projects.

Bachelor Of Arts (B.A.), Public Relations, Psychology

Activities and Societies: Phi Beta Chi, National Society of Collegiate Scholars, University of Dayton Honors Program, member of Deans' List

Mass Communication/Media Studies

Completed a study abroad program from January- May 2015 through International Studies Abroad. Took courses in both mass media.

Education record