Catherine Ayad Email and Phone Number

A Student Services Officer plays a crucial role in supporting the student journey from enrollment to graduation. While the specific duties may vary slightly between campuses, the core responsibilities generally include:Student Support and Well-being: * Providing information and guidance: Offering comprehensive support to students on academic matters, course-specific queries, administrative processes, and general campus life. This includes assisting with course selection,enrollment procedures, assessment requirements, and academic progress.* Addressing student concerns: Actively listening to and addressing any concerns or issues raised by students,whether related to academics, personal well-being, or campus facilities.* Facilitating access to support services: Connecting students with relevant support services, such as academic counselling, learning support, and career guidance.* Organizing orientation: Coordinating and conducting orientation programs for new studentsAdministrative and Operational Tasks:* Maintaining student records: Ensuring accurate and up-to-date records of student information, including enrollment details, attendance, academic performance, and any support services received.* Managing student inquiries: Responding to student inquiries via email, phone, or in-person, providing timely and accurate information and solutions.* Processing applications and documentation: Handling various student applications, such as requests for leave of absence, request for deferral, request for withdrawal, request for CT/RPL, course transfers, or graduation academic documentation.* Collaborating with faculty and staff: Working closely with faculty members, program managers to ensure a coordinated and holistic approach to student support.* Contributing to policy development: Providing feedback and insights on student experiences and needs,contributing to the development and enhancement of student services policies and procedures.

Admissions Processing:* Evaluating applications: Thoroughly assessing applications from international students, including academic transcripts, English language proficiency tests (like IELTS or TOEFL), and other supporting documents to determine eligibility for admission.* Offer letters and CoEs: Issuing offer letters to successful applicants and Confirmation of Enrolment (CoE) for those who accept the offer and meet the necessary conditions.Compliance and Regulatory Matters:* Visa requirements: Ensuring that all admissions decisions comply with Australian visa regulations and immigration requirements for international students.* Policy adherence: Adhering to the institution's internal policies and procedures for international admissions.* Legislative awareness: Staying informed about relevant Australian legislation and regulations that impact international student admissions.Communication and Advising:* Enquiries: Responding to inquiries from prospective students, education agents, and other stakeholders regarding admissions requirements, processes, and deadlines.* Guidance: Providing guidance and support to international students throughout the application process, including pre-arrival information and assistance with enrolment.Relationship Management:* Agent liaison: Building and maintaining relationships with education agents who represent international students.* Stakeholder collaboration: Working collaboratively with colleagues in the international office, academic departments, and other relevant teams to ensure a smooth admissions process.Additional Responsibilities:* Recruitment events: Participating in recruitment fairs and events to promote the institution to international students.* Data management: Maintaining accurate and up-to-date records of international student applications and admissions decisions.

General Manager is responsible for all aspects of a business, including daily operations, administrative functions, hiring & recruitment and finances. Because of the enormity of the role, a big part of the job is effective delegation.

Area Collection Manager is the one who oversees all areas of Operations in the Regional Office. Focus on Accounts Receivables, Credit and Collections and also Accounting & Financial Reporting not limited to Accounts Payable, Profilt & Loss. From HR and Recruitment, Finance and Admin and the overall operations. Reviewing Credit Applications, Evaluating Customer Accounts, Appraising Credit Reports, Handling escalated delinquent accounts and managing the flow of the collection department in addition to ensuring all staff is abiding by collection policies according to procedures of the organization.

JOB DESCRIPTION: Ultimately, placing a qualified candidates in a timely manner and build talent pipelines for future hiring needs. Coordinating with Hiring Managers to define necessary requirements for open roles. Sending recruiting emails to passive candidates and following up when necessary. Browsing resume databases and portfolio sites. Cold Calling, Pre-Qualify, Introduce slightly the Company where they are about to work, Set schedule for an Interview as well as guiding the candidates on preparing for the interview. Ensuring that the right candidate filled the right position. As well as helping them land their dream job and change their life.

PRIMARY FUNCTION: Identify opportunities for business growth and create marketing strategies based on those opportunities in order to meet and exceed revenue goals.DUTIES & RESPONSIBILITIES:* Analyzing current and past financial data and providing strategies to cut costs and increase revenue* Leading the charge on market research plans to identify new opportunities.* Working with executives to implement marketing strategies and new opportunities* Encouraging new and existing clients by creating and improving proposals* Tracking expenses and maintaining the company budget * Ensuring that the company meets revenue targets* Providing training and mentoring to other members of the team* Developing and pitching ideas for potential investors

JOB DESCRIPTION:* Oversee the Team of Collectors, Ensuring their Team Objectives and Standards are met. * Gathers Daily Productivity Report, Monitor Live Calls and Provide feedback to Team Members.* Provide Advice and answer questions concerning Collection Activities.* Review Status of Delinquent Accounts and handle the Collection Efforts.* Advise Team of any change in Policy or Procedures to allocate resources, Plan Work Schedule and assigned work and task.* Train New Team members on Skip Tracing, Accounts Management and Negotiation Techniques, As well as conducting Performance reviews and make recommendations regarding possible corrective action and dismissal.* Coach and Motivate, While inspiring a team to exceed all performance and service goals.* Must be Flexible and Team Oriented, Responsible for the execution of Manual Collection Strategies to meet or exceed the overall plan.SPECIFIC DUTIES AND RESPONSIBILITIES:1. Does own follow-up and collection of assigned accounts.2. Effectively lead a team of 5-10 Collectors to exceed all goals.3. Assist Team Members and handle escalated calls.4. Monitor Account Status and make effective decisions.5. Train or instruct Collectors on job duties and company policies or arrange for training to be provided.6. Continuously coach Team Members on effective collection strategy.7. Spent most of their time, reviewing account status, support collection staff in their collection activities, monitoring collectors and listening to voice logger to evaluate collector performance.8. It is also a challenge to Team Leaders to keep their staff motivated, focused and objectively friendly when dealing with harsh and stressful work conditions and dealing with irate clients.9. Conduct Daily Meeting with the Team Members discussing MTD Performance and Daily Strategies.10. Submit Periodic Reports: A. Daily PTP/Confirmed ReportB. Team Performance Review and Action PlanC. Phone Monitoring Report

JOB DESCRIPTION: LOAN EVALUATOR/CREDIT INTERVIEWERConducts Loan Counseling after Reservation to let the Buyers understand the Reservation Agreement, most especially in Terms and Conditions. Evaluates Buyer on their eligibility and capabilities on getting a Loan.SPECIFIC DUTIES AND RESPONSIBILITIES:• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.• Meet with applicants to obtain information for loan applications and to answer questions about the process.• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.• Review loan agreements to ensure that they are complete and accurate according to policy.• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.• Work with clients to identify their financial goals and to find ways of reaching those goals• Provide special services such as investment banking for clients with more specialized needs.• Analyze potential loan markets and develop referral networks in order to locate prospects for loans.

JOB DESCRIPTION: ACCOUNTS MANAGEMENT ASSOCIATEAccounts Management: Job Holder contributes to the growth and profitability of the Company by being responsible in assuring that the accounts are handled properly and every concern of the Buyer is taken care of from the Reservation Stage up to Release of Loan Proceeds and up to Full Payment.SPECIFIC DUTIES AND RESPONSIBILITIES:PREPARATION OF HOUSING LOAN FOLDER FOR HDMF:1. Ensure completeness of Initial Documents Accuracy of Reservation Forms forwarded by Sales Department.2. Check Buyers Eligibility through Credit Investigation and Employment Verification Process.3. Recommends Credit Investigation Results and Loan Evaluations.4. Completes the Income and Personal Documents of the Buyer through Sales and or directly to the Buyer within the 30 Days prescribed compliance period.5. Recommends Final Notice and Cancellation of Account if needed.6. Update Daily Monitoring Report for the Movement of each account.7. Completes Technical Requirements of Developer such as: TCT, TD, RPT, TC and Occupancy Permit.DELIVERY OF HOUSING LOAD FOLDER FOR HDMF:1. Encodes and Prepares Housing Loan Documents.2. Ensures that Buyer had attended the Pre-Validation Seminar at least (3) Months prior to the Delivery of Housing Loan Application.3. Monitor the Buyer's Equity Payment.4. Coordinates with Billing and Collection Dept. for updating of Equity Payment.5. Monitors House Construction Status for prioritization of Accounts Delivery.6. Prepares Vital Documents for Annotations.7. Updates the validity of Technical Requirements such as RPT and Tax Clearance.ENSURE TAKE OUT OF QUALIFIED LOAN APPLICATION (BANK & HDMF):1. Schedules Inspection of Unit delivered to HDMF.2. Follow Up Confirmation of Appraisal up to Check Release/Takeout.3. Sends Notice of Amortization to Buyers once Approved and Takeout.

JOB DESCRIPTION: Manages and Supervise the over-all performance of Daily Collection Activities and ensuring compliance with the corporate policy.Examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by Credit & Collection Coordinator.This is to ensures detailed documentation in each account. Main goal is to lead, develop and maintain a highly effective team through communication, performance management, development plans and rewarding recognition practice monthly/yearly. SPECIFIC DUTIES AND RESPONSIBILITIES:• Overseeing the over-all performance of Daily Collections and Daily Countering of Original Invoices.• Providing coaching and development of Telephone Collection Strategies to employees to ensure appropriate and successful negotiation of delinquent/bad debt accounts.• Provide direction to collection staff to ensure timely receipt of all outstanding receivables while maintaining a professional and courteous customer relationship. Resolve problems and inquiries from internal and external customers concerning credit and collections. • Analyzing Reports, Review Files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions.• Examining Daily Workload volumes utilizing reporting system to prioritize work efforts and redistribute accounts as needed to ensure timely working actions.• Prepares Report such as:1. Weekly Collection & Monthly Collection Report to Operations – Director.2. Monthly AR Aging Report to Operations – Director.3. Monthly Bad Debt Accounts Report to Operations – Director.4. Monthly Accounts Receivable Ledger Report.

SPECIFIC DUTIES AND RESPONSIBILITIES:Credit Approval/Upgrade:*Collects/Endorse possible good clients for Credit Terms/Upgrade for recommendations.*Remind Sales Personnel to provide Application Form, submit required documents most especially *Bank Details.*Upon all documents completion, start Credit Investigation on Suppliers and Bank for Financial status.*Review all Credit Investigation Report, recommend possible Credit Terms and Credit Limit*Submit to Managing Director/Head of Dept. for Credit Upgrade approval.Sales Order Approval:*Sales Order approval submitted by Sales Personnel.*Double check the AR Aging if there is past due, monitor the Credit Limit and also the given terms and issued PDC's if the said client's is still on the right track to add another New Credit Sales.*Check the correctness of the invoices with relevant supporting documents and approval.*Reconciles the invoices run by the billing coordinators to ensure accuracy of details.*Analyze and send invoices based on pre-set criteria/requirement for each customer.*Update ledger of each customer for the invoices sent.Payment/Collection Processing:*Run Statement of Account and check the status of each invoice per customer on a daily basis.*Ensure invoices are processed and paid timely and accurately.*Follow up payment for the outstanding invoices.*Handling numerous phone calls for payment follow up.*Prepare Collection Iterinary for Collector for collection/pick up checks.*Monitor and follow up status/resolution of the disputed invoices from time to time.*Allocate any payment made by the customers and check to ensure proper posting of payments.*Monitor daily collection/payment for a Bank Confirmation.*Application of daily collection/payment on the system*Reviews and send statement of accounts on a monthly basis. *Prepares Accounts Receivable Aging Report (Weekly)*Prepares Collection Forecast (Weekly)*Run and prepares FOB Financial Report (Quarterly)

GENERAL DUTIES/RESPONSIBILITIES: Prepare & Submit Weekly/Monthly AR Report & Aging Report needed for Branch & Head Office. Supervises AR Staff in processing invoices to establish the company receivables and work w/ Customer Service and other Departments to resolve any outstanding issues. Reviews Collection Reports to ascertain status of collections and Outstanding Balances & evaluates effectiveness of current collection policies and procedures. Ensure to recover & minimized Past Due & Bad Debt Accounts. Manage the monthly reconciliation of other AR related accounts (such as unapplied credit memo & cash, unclaimed credits, clearing, accrual, bad debt, charge-backs, withholding tax, sales discounts).SPECIFIC DUTIES AND RESPONSIBILITIES: Manages, supervise & is directly responsible 1. AR Clerks / PCF Custodian-Cashier / Accounts Receivable to Supplier2. Inventory Clerk / Warehouse Incharge3. Promo Inhouse Coordinator / Tele Sales Review & ensure standard implementation & compliance of approved processes. Evaluate & send accurate timely submitted standard reports. Responsible for the over-all Management of the branch,1. Asset Quality, Housekeeping, Service Quality & Management Efficiency including HR2. (Man Hour Summary, Attendance Report, Screening & accommodate applicant’s, Assistance in Job Advertisements.) 3. In charge of Branch Mailings & Specific Logistic related matters. Approved Sales Order ( based on CL) & ensures approved orders are processed & be ready for delivery the next day. Monitor Customer Credit Performance & Accounting System. Monitors PCF Allowances Assist in investigating fraud issues. Coordinate w/ other departments. Evaluates & makes timely report in over-all performance of staffs & provide feedback. Accepts & performs such other function as may be assigned by direct supervisors. General & Admin task.

SPECIFIC DUTIES AND RESPONSIBILITIES: METROBANK INHOUSE - OUTSOURCE SUPERVISOR1.Effectively communicate expectations, consequences, changes, policies, and procedures.2.Provide motivation for the successful accomplishment of the assigned team's quality standards and goals. 3.Monitor daily activity and calls to assist agents. 4.Provide ongoing feedback to employees regarding files, performance, and improvement opportunities. 5.Diffuse escalated calls, negotiate, and create solutions for resolution. 6.Present, promote, and support all new initiatives by the team. 7.Accurately project and achieve daily, weekly, and monthly revenue goals. 8.Accountable for all decisions, actions and directives with respect to job responsibilities. 9.Responsible for overall performance and for motivating team to exceed department goals and objectives. 10.Assist with progressive discipline with regards to attendance, performance and all aspects of company policy. 11.Ensure compliance with client, office, and company standards, policies, and procedures. 12.Provide feedback to Unit Head concerning possible problems or areas of improvement. 13.Make recommendations to implement improved processes.TEAM LEADER (1 Year)The Team Leader is responsible for the delivery of the entire team objectives as well as collects for his/her individual production. Provide coaching to team members. Conduct Phone Monitoring of and Responsible for training, monitoring and evaluating performance of team members. Monitor daily productivity of collectors: i.e. Daily Calls per day, PTP and Confirmed payments for the day. Accomplishes monthly performance evaluation of team members. Coordinates with MIS/Management Information System as to reports TELE COLLECTOR (2 Years)The Tele Collector are assigned to follow up calls on delinquent accounts with our client handling Citi Installment Loan. Prepare dispatch to Field Collector for receiving Demand Letters.