Catherine Burke Email & Phone Number

Solon, Ohio, United States

Solon, Ohio, United States

Solon, Ohio

Solon, Ohio, United States

•Report to the Customer Experience Manager•Facilitate all aspects of the customer experience and utilized communication and creative problem-solving to improve customer satisfaction•Oversee a team of Customer Service Professionals in the 3rd Party Logistics vertical in a dynamic, fast-paced environment•Train new team members and provided ongoing training to all Customer Service Professionals•Analyze trends related to revenue, gross profit, and other metrics and meet monthly and yearly goals

•Facilitated all aspects of the customer experience, including scheduling expedited shipments, tracking and updating through completion, and generating new customer relationships while maintaining and improving existing relationships•Utilized communication and creative problem-solving in a fast-paced, dynamic team environment to improve customers’ experience and satisfaction•Developed a spotlight desk in a team environment for at-risk and high-volume accounts•Researched and on-boarded new accounts

• Marketed Classified Advertisements as part of the Sales Team• Facilitated placement of classified advertisements for customers•Oversaw territories for Advertising Sales Representatives on vacation•Maintained relationships with existing clients and worked to retain new clients•Researched potential leads and supported Prospecting Representatives through internet-based market research

B.S. In Business Administration, Marketing, Logistics

Activities and Societies: Boler School of Business London Program, American Marketing Association, Alpha Kappa Psi Professional Business.

Diploma, College Preparatory