• Nurturing new and existing client relationships to build long-term engagements• Booking meetings, both telephone and offsite to demonstrate the product and have a full discovery to identify the client's requirements. • Working closely with the client engagement team to arrange all on-boarding, technical requirements and training for the client.• Working closely with operations and technical teams to enhance product knowledge and fully understand how to meet the client's requirements, timescales and any possible limitations.

• Began at Donky as brand advisor and was promoted to senior brand advisor within 4 months.• Nurturing inbound leads (white paper downloads, blog subscriptions) to point of conversion and hand over to the sales team. • Thinking strategically with the marketing manager to identify content to engage prospects.• Assisted with creating and delivering DM campaigns as well as completing the follow up process.• Developing content for blogs to highlight product use cases and also technical functionality.• Assisted marketing manager with proof reading of all marketing materials• Extensive usage of Hubspot including scheduling daily social media campaigns as well as editing and building blogs prior to publishing.• Communicating with all parts of the business on a daily basis to enhance product knowledge and understand how each team functions and ensure transparency across all departments. • Successfully introduced enterprise blue chip companies to the sales team through inbound lead nurturing.• Arranged and held product demonstrations with potential clients. • Attended AppsWorld London and Berlin to help promote Donky speaking with people from all levels (including C-level execs) and various industry sectors.

• Responsible for all administration, including preparing the books for filing end of year accounts.• Reconciling the business accounts.• Organising the business diary for effective time management.• Liaising with clients directly to discuss their order.• Running errands and taking phone calls and messages for the MD.• Processing domestic quotes and converting them into orders.• Communicating with commercial clients regarding project schedules, purchase orders and payment. • On site visits to assist on worktop templates both domestic and commercial.

Working in a tourist trade driven village, dealing with a large volume of customers, and working constantly to increase turnover and keep the levels of customer satisfaction high. Trained to Keyholder Supervisor level, taking responsibility for pub and staff in the absence of the manager.