Flight Attendant for Private Charter CarrierLead Certified

Facilitate training programs to Regional and Community associates. Organize and conduct training of all new and existing Operational Employees. Identify and support developmental opportunities for associates. Ensure quality and consistency with policies and procedures, communicating the mission and vision of the company and business system applications. Provide on going support to new associates throughout their first 90 days of employment. Continue to support Regional Management with identified training issues by providing feedback regarding associate performance issues. Support growth and development opportunities. Review phone calls and physical shop data. Responsible for utilizing various visual and audio medias to ensure delivery of materials adapts to various audiences. Collect and provide feedback to the Vice President of Training and Development. Position requires frequent air and car travel (50%). Demonstrated ability to work effectively in a geographically distributed portfolio. Massachusetts, Illinois, Florida and Maine.

Fully responsible for the performance of a 696 unit rental community.Supervise a staff of 20+ employees. A community comprised of 65 buildings located on a 42 acre site. Coordinate and manage daily operations and capital improvement projects. Coordinate and manage a 1M Parking Enhancement Project. This project comprised of reducing green space and adding approximately 90 additional parking spaces. Manage interior and exterior apartment renovations and upgrades.

Fully responsible for the performance of a 409 unit rental community. Oversee the daily operations and management of a 100M+ asset. Supervise staff of 14+ employees. Coordinate and manage daily operations and capital improvements. Instrumental in the addition of a Media/Theatre Room, Children's Activity Room and the addition of a new elevator system in one of the towers. Assist in the revision of the company National Standards Manual. Facilitate many educational programs such as; Orientation Program for new associates, Office Operations Program and Sales and Leasing.

Full responsibility for the performance of a 280 unit rental community located; Oversee the daily operations and management of a 50M+ asset. Coordinate and manage 3.5M+ in capital improvements. Transition this property from prior management to TCRS which included marketing, staffing, and establish both community and customer relations. Implement new policies and procedures in compliance with TCRS National Standards criteria. Set-up internet sites print advertising and help develop marketing materials. Work closely with owners and asset managers to achieve goals set for the property. Goals included major interior renovations of common areas, elevators, laundry rooms, apartment homes, and new fire systems, and much more. Reduce the 62+ property demographics from 70% to 15%. Identify areas of additional revenue. Increase parking revenue 100% in two years. Consistently maintain less than 1% delinquency. Negotiate and select vendors and complete contractual agreements. Closely monitor market conditions and adjust accordingly. Complete required weekly, monthly owner reports that consist of market surveys, market conditions, sub market, and monthly financial statements including forecasting and variance reports.

Full responsibility for maximizing long term performance of 300+ unit rental community, including personnel management and development, sales leadership, customer service and all operating procedures within a broad understanding of the competitive property leasing marketplace. Specific functions included recruiting, hiring, training of leasing staff, developing and executing operating budget on a monthly, quarterly and annual basis, review and approve all contracts for service and oversee service provided, overseeing and accountability for all operations within the property. Consistently within 1% of budget allocation, and maintained an average 98%-99% occupancy rate.

Prepared and presented comparative market analyses, listed and sold residential properties, analyzed clients' needs and presented properties. Coordinated entire sales process with lenders, appraisers, attorneys, inspectors, and other realtors. Successfully gained 95% customer loyalty.

Reporting to the owner assisted with scheduling and streamlined office communications.Created and organized new construction brochures and informational marketing packets.Maintained mailings database of more than 500 key prospects for monthly mailings.Served as liaison with attorneys, government officials and other realty professionals.

Multimillion-dollar property management firmBusiness ManagerResponsible for payables and receivables accounts for 17 multi-unit investment properties in Massachusetts and New Hampshire. Responsible for maintaining several bank accounts for multiple corporations within the estate. Other responsibilities included processing weekly payroll, monthly and quarterly tax liabilities and miscellaneous filings. Reviewed and updated insurance coverage for all properties. Saved premium costs by decreasing coverage as soon as mortgages were paid in full. Persuaded insurance carrier to reclassify properties to a lower rate schedule.Office Skills and Software Program ExperienceMicrosoft Word, Power Point, Excel, Windows (all versions), Internet, Lotus 1-2-3, AMSI, File Maker Pro,Peachtree Accounting, Realtor Multiple Listing Service (MLS) system, Real Edge, PC Access, Yardi Voyager and Enterprise, KeyTrak and MRI.