Catherine Docherty Email & Phone Number

Boise, Idaho, United States

Spearhead innovation initiatives, assisting cross-functional teams in ideation, prototyping, and implementation of new products and services. Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape, informing strategic decision-making. Develop and manage innovation pipelines, prioritizing projects based on business impact and feasibility. Facilitate design thinking workshops and brainstorming sessions to foster a culture of innovation within the organization. Evaluate new technologies and strategic partnerships to enhance innovation capabilities and drive competitive advantage.

Boise, Idaho, United States

Support project and process engagement and change to increase operational efficiency. Assist in conducting strategic reviews of products, services, and operations to identify opportunities and issues and recommend solutions that improve long term competitiveness and effectiveness. Support all aspects of organizational project management. Work with department to monitor business climate, trends in technology and development, and government activity in areas of current and anticipated product and service lines.

Work with Senior Director of Operations and department managers to plan, monitor and control the quality aspects of team deliverables. Identify process documentation and training requirements. Analyze performance data and set quality objectives. Identify risks and opportunities with current processes. Investigate and propose process improvements. Organize scenarios for test cycles and simulation exercises. Work with IT and Innovation teams to ensure optional utilization of technology and make recommendations for new products that will benefit Operations team. Create, manage and update all LMS material as well as responsible for the design and implementation of learning modules to all Operations teams.

Boise, Idaho

Led team of eleven in three office locations, including remote employees. Ensured team reached monthly, quarterly and annual KPIs. Developed annual training, as well as real time coaching and personal development of team members. Identified process weaknesses and executed positive changes in team workflow. Worked alongside operations management to ensure organizational fulfillment of mission and vision.

Dupont, Washington

Maintained accredited business files, processed new accreditation applications and provided annual file reviews on all renewing accredited businesses. Consulted with state agencies regarding licensing regulations for six states in territory. Trained new team members to maintain retention in department.

Seattle, Washington

Assisted merchants with troubleshooting credit card processing systems and related systems. Reconciled deposits and statements for merchants. Provided root cause analysis for larger technical/processing issues and abnormalities.

Greater Seattle Area

Reviewed credit analysis and performed underwriting for prospective and existing commercial accounts using credit evaluation guidelines. Evaluated fraud and risk exposure on new merchant accounts.

Dupont, Wa

Led dynamic team that provided customer service to the largest BBB service area in the nation. Oversaw individual and team performances to adhere to monthly KPI goals. Handled escalated calls as well as warning calls to businesses that have broken standards of accreditation. Interviewed, trained, and provided continued education and coaching to team members to ensure overall strength and retention of department.

Dupont, Wa

Effectively, professionally and accurately provided customer service to current accredited business and companies applying for accreditation with BBB. Maintained accredited business files, processed new accreditation applications and provided annual file reviews on all renewing accredited businesses. Consulted with state agencies in regards to licensing regulations for six states in territory. Trained new team members to maintain retention in department.

Dupont, Wa

Met and exceeded company goals for sales. Increased lead generation, marketing opportunities and established key relationship in community to advance organization’s mission and goals. Developed long term relationships with business owners through consultative selling. Generated own leads through prospecting, cold calling and referral sources, both on the phone and face to face. Landed large to mid-size accounts. Collaborative team player who supports organization mission.

Savannah, Georgia Area

Recruited, trained and developed sales team. Cold calling, prospecting and referral calls and meetings to build book of business. Implemented monthly trainings for team and personal consulting to keep team on track. Met personal monthly sales requirements, as well as team requirements. Attended professional development convention in Chicago to learn how to grow business.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Education record