Catherine Gilmer Email & Phone Number

Burlington, Massachusetts, United States

Waltham, Massachusetts

Complete incoming and outgoing phone screens of potential host family candidates to determine their suitability for our residential programsInput inquiries into database in a timely fashionProvide administrative support towards meeting target inquiries volume with direction from Marketing Communications Associates and International Program ConsultantsCommunicate with partner institutions and potential clients in a culturally-sensitive manner by phone and email on a daily basisReview applications from potential host families and enrolled international students and process requisite documentsParticipate in department projects as assignedConduct back ground checks for Host Families

Sudbury, Ma.

Oversaw and coordinated company’s technology launch event. Manage tradeshow's: implement operational efficiencies, resulting in increased savings.Cultivate and lead customer interaction, feedback and experience through consumer website.Create printing sales presentations and marketing materials for client proposals. Direct and manage tradeshows, including schedules, equipment distribution, and usage of manufacturer marketing funds. Manage registration process for various manufacturers’ sales teams.Implemented travel arrangements for sales professionals and technicians.Logged in sales lead information in the CRM.

Newton, Ma

Lead various marketing projects and proposals for the Sales Manager. Created promotional material for new customers.Project Leader: oversaw the processing of new/pending jobs and securing building permits. Managed A/P: processed invoices for customer billing and invoicing. Ensured that product and service teams were on-time, within budget, and adhered to service level agreements.

Norwood, Ma.

Managed client service projects: scheduled residential customer alarms installations.Directed the ordering and maintenance of older installation jobs, ensured client satisfaction.Exceeded customer service: resolved service and billing issues immediately and effectively.Provided operational and administrative support, thus guaranteeing service agreements.