Molly Duncan Email & Phone Number

Burlington, Massachusetts, United States

Cambridge, Massachusetts, United States

Intern in Microrobotics Laboratory working on Project CETI

Burlington, Massachusetts, United States

• Designed a PE approved “manhole” hatch adapted for easy install into a subterranean equipment vault for a vehicle undercarriage X-ray contraband detection scanner.
• Conceptualized and built Designs of Experiments (DOE) to optimize a solenoid-controlled shutter system essential to X-ray source imaging products; executed thermal and optic sensor test suites using Arduino and MATLAB.
• Developed documentation and designed calibration fixtures to promote the standardization of X-ray scanner penetration across all handheld ionization contraband detection products.
• Lead the design and documentation of CAD cable drawings utilized companywide increasing electrical team efficiency and consistency with the ability to outsource cables and reference cables in official BOMs.
• Designed and developed a complex spring mechanism utilizing rapid prototype parts implemented in a patent pending lead pipe detection technology.

Burlington, Massachusetts, United States

Burlington, Massachusetts, United States

• Travelled on five separate trips across the country as a key member of the field installation team for a vehicle scanning X-ray system performing mechanical assembly, electrical wiring, and quality inspections on a.
• Developed a fluid mechanics DOE to evaluate the pneumatics compartment of an ionization contraband detection device. Reduced the percent humidity of air entering the system from 2% to 0%.
• Evaluated and identified proper specifications of a temperature control unit for a subterranean equipment vault, completed installation and verified function with a series of exhaust vent temperature measurements.
• Used SolidWorks Simulation FEA to evaluate frequency, maximum stress, and displacement on vital components of a handheld X-ray scanner contraband detection product.
• Developed a test method for evaluating a submersible sump pump flow rate within the unique environment of an underground chamber with little air or water outlets.

• Supervise ITS student operations and manage all levels of customer support including walk-ins, phone support, and chat support; department serves over 500 clients daily
• Create instructional content and hold training sessions for new hires, training up to 30 students at once through ITS’ Knowledge Team
• Produce, administer weekly schedules for 100+ employees; develop new scheduling practices
• Evaluate quality of call support provided by Northeastern ITS, submitting official reports to both workers and supervisors for future reference for improvement

• Maintained expert level service, administered flexible support in areas of urgent need of assistance
• Shadowed new hires providing phone support expertise, reporting performance back to the worker/supervisor

• Provided customer focused service and technical assistance to the Northeastern community including faculty, staff, parents, and students
• Collaborated in a group setting in order to diagnose and resolve over 1,000 client technical issues
• Navigated applications including Bomgar, ServiceNow, Blackboard, Microsoft Office and Adobe Creative Cloud

Franklin, MA 02038

Franklin, MA 02038

Candidate For Bachelor Of Science Degree, Mechanical Engineering, 5Th Year

Activities and Societies: American Society of Mechanical Engineers member, Roxbury Robotics Lead Volunteer Mentor, Member of the.

Education record