Catherine Godbout Email & Phone Number

Montreal, Qc, Ca

Canada

● Created strategic initiatives and developed standardized business practices ● Leading our SME business in the Greater Montreal and Vancouver region ● Leading our National CX Delivery team across the country on high volume recruits ● Responsible for the market growth of the CX line of business on a national level ● Awarded Leader of the year for the year 2021 and win the presidents club for the year of 2021

● Leading our SME business in the Greater Montreal region ● Leading our National CX Delivery team across the country on high volume recruits ● Responsible for the market growth of the CX line of business on a national level ● Awarded Leader of the year for the year 2020

Montreal, Quebec, Canada

● Strategically leading our SME and high volume recruitment projects teams in the Greater Montreal region ● Responsible for the business development in the Montreal market ● Won the Presidents Club for the year of 2019

Montreal, Canada Area

Strategically leading our SME and high volume recruitment projects teams in the Greater Montreal region ● Responsible for the business development in the Montreal market

Montreal, Canada Area

At Randstad Canada, we understand how important qualified and talented customer care representatives are to the success of every business. After all, happy and satisfied customers are loyal customers, and returning customers are what helps a business grow, year after year.514-350-1006 C:514-791-2961We draw on your unique experience of our call centre and customer care candidates to find the next exciting career opportunity that’s right for them. Indeed, Randstad Canada works with the largest and most successful call centre operations in the country, allowing us to place customer service professionals across a variety of industries.Our Customer Care and Contact Centre division specializes in filling the following positions:Bilingual Call Centre AgentBilingual Customer Service ProfessionalsBilingual Sales RepresentativeCall Centre AgentCall Centre Collections OfficerCoachCustomer Service RepresentativeHelp DeskInsurance RepresentativeMarket Research OfficerOrder ClerkQuality Control OfficerCall Centre SupervisorTeam LeaderTechnical Support OfficerTrainerLiaison officerIf you have an customer service/sales support profile or if you are in search for your business, please do not hesitate to contact me by phone at 514.350.1006 or by e-mail at catheirne.godbout@randstad.ca, it will be my pleasure to help you!Good to know you! ------------------------------------------------------------------------------------------------------------------Notre division Centre contact clients et service à la clientèle se spécialise dans les postes suivants :Agent de centre d’appels bilingueReprésentant des ventes bilingueAgent de centre d’appelsReprésentant du service à la clientèleCoachConseiller du service à la clientèleAgent en soutien techniqueAgent d’assuranceAgent de prise de commandesAgent au contrôle de la qualitéSuperviseur de centre d’appelsChef d’équipeAgent en soutien techniqueFormateurAgent de liaison

Pierrefonds, Quebec, Canada

• Recruit and screen candidates • Conduct interviews and reference checks • Collaborate with my team to find the right “fit” to fill mandates• Provide an excellent customer service to all our candidates and clients • Follow up with candidates via phone and email• Create job posting• Conduct client calls for prospect business

• Utilizes time management and organizational skills in managing the young women's department. • Manages the cash register and relevant functions.• Adapts to dynamic environments by supporting other departments. • Demonstrates exceptional interpersonal skills through excellent customer service.• Became a sales coach trainer for all new and existing employees.• Took part of store openings.

Montreal, Canada Area

• Facilitated effective communication among bilingual management, staff, and clients using human relations techniques;• Maximized operations by answering the telephone, responding to emails, and coordinating daily clerical and administrative support;• Assisted with production of meaningful and memorable corporate events for clients, suppliers, and staff by ensuring allocation of resources and overall run-through of events;• Implemented direct marketing strategies to provide clients with products specific to their business needs;• Ensured effective sales presentations by assembling specialized manuals on behalf of sales representatives;• Established binding agreements with clients by drafting legal forms, letters, and specifically denunciation letters and quittances, while coordinating payment exchanges;• Performing client account administration by verifying payment of fees, processing credit applications, and addressing client inquiries regarding billing; and• Additional duties included maintenance and organization of office environment, acting as a liaison between suppliers and purchasers, and ensuring employee satisfaction.

Quebec

• Effectively completed tax consultations.• Used the computer system to file important documents. • Aided with training of new employees.• Utilized bilingualism to translate documents from French to English.

Morin-Heights

• Instructed private ski lessons for both adults and children. • Instructed group lessons for children ages three to twelve.• Utilized leadership and public speaking skills to instruct groups.• Sucessfully completed Level 1 of The CSIA (Canadian Ski Instructor Association) training program Awarded "Ski Instrucutor of the Year" among eighty-five candidates (2008)

Nicaragua

Location: Nicaragua Cinco Pinos, Las Pozas and Ometepe Island• Participated in humanitarian efforts to build a house, improve roads and build a pedestrian bridge.• Used leadership skills and knowledge of Spanish to teach locals of Las Pozas English and instruct computer lessons.• Raised funds required to finance 6 months worth of food for a family of 14 (3 meals a day). • Funded a start-up computer business in Las Pozas by contributing eleven laptops. • Studied Nicaraguan culture by participating in twenty-two conferences regarding politics and economics.• Educated future North South students about Nicaragua by sharing experience through group publications and presentations.

Bachelor Of Arts (B.A.), Human Relations

International Development, North South