Provide assistance to clients with simple transactions and questionsServe several advisors, aiding them with numerous tasks, transactions, projects, and client needsAssist with quarterly billingMaintain orderly records and filesPrepare, send, track, and receive correspondenceAnswer phones

Greet clients and guestsSort and distribute incoming faxes and mailAnswer phone lines for 2 companiesAssist with billing and other recordkeepingPrepare outgoing mailAssist staff with variety of needs

Processed manual exam applications, name change requests, and returned priority mail. Answered phone calls from clients on a rotating basis twice a week and during peak times. Managed majority of correspondence, required documentation and additional research regarding the Specialty Certificate of added Qualification. Participated on Six Sigma and Customer Focus teams. These teams both sought to improve company procedures and quality of services to the client.

Answered phones, filed documents, maintained physical and electronic files, sorted and scanned all incoming mail and documents, scheduled appointments, prepared and maintained conference room for meetings, ordered supplies and supervised equipment maintenance, trained and supervised high school interns, transcribed documents, researched internet for case information.

Received all incoming clients, visitors, phone calls, and emails. Promptly processed each request. Often commended for commitment to client service. Scheduled appointments and managed reception of 200+ clients for income tax return preparation for two offices. Assembled all tax returns; maintained and updated client files; managed confidential correspondence with clients, keeping records of important transactions, requests, and documents. Created and supported databases and composed correspondence. Streamlined office procedures to increase efficiency. Installed and maintained computer software for 5 computers and a server/network.

Served as Front Desk Receptionist, routing calls, emails, and other inquiries about the video production business. Assisted owner with promotion of video business, including scheduling new bookings and preparing follow up correspondence. Aided the owner in preparation of motivational speaking engagements. Perform wide-ranging office functions such as updating and managing schedules, composing correspondence, and maintaining office machinery. Sorted and organized more than 500+ files into a more logical, orderly format. Proofed database of 1000+ entries for duplicates, discrepancies, and consistency.

Created central registrar’s office from five departments, resulting in increased enrollment in five departments. Managed multiple email accounts and correspondence with applicants worldwide. Created a database for 500+ entries, improving correspondence and increasing applicants and enrollment in schools. Redesigned school application and other information packet documents; increasing applicants and the efficiency in processing completed documents.

Taught 10th and 11th grade English for college prep and remedial students. Supervised yearbook staff and production, as well as directed 2 school pageants a year.