Catherine Sinclair Email & Phone Number

Queensland, Australia

As a Level 3 Certified Health and Wellness Coach I use positive psychology to support you on your journey to improve your wellbeing by creating lasting behaviour change in the areas of health/nutition, fitness, stress, work-life balance and sleep. I listen to you, help you unpack your visions and goals, look at what might be getting in the way and then help you get on the path that YOU want to be on and achieve the things most important to YOU. What I won’t do is give you advice, tell you what to do or eat, or prescribe solutions. You are the expert on your own body, health and mind and I encourage that.

Kansas City, Missouri

As an Accounting Generalist I performed many duties within the accounting department ranging from Accounts Payable- following up with vendors, processing invoices, travel agent commissions and rebates and have worked on Income Auditing for both the Westin and Sheraton KC, Rooms department, F&B, and outlets and Banquet department. I also stepped in as General Cashier to count, audit and bank the daily complex cash transactions. I oversaw the cash over and short for all departments within these complex hotels. I utilize my operations background to look for process improvements and help developed LSOP's to connect operations to the accounting/ finance audit requirements. I assisted with reducing debtors, billing error reports, utilizing Peoplsoft software, Hotshop, Lightspeed, Micros and On Demand accounting software.

Kansas City, Missouri Area

I managed the Guest Services Team at the Westin KC to ensure every guest was met with the utmost attention to ensure a memorable stay. Embracing and delivering the highest standards that make a stay with Westin a rewarding and rejuvenating experience. I focused on managing the Bell, Valet and Front desk teams to ensure guest requests and preferences for all guests were planned for and executed with professionalism and personality.I ensured all VIP and SPG/ Marriott members were recognized for their loyalty to ensure their stays met their needs and went above their expectations.

Kansas City, Missouri Area

Hotel Phillips is a 1930's boutique art deco hotel that is part of the heart and soul of Kansas city. Overseeing 217 rooms, I enabled my team to create memorable guest experiences through quality room cleaning and exceptional customer attention and empowering them to focus on safe and sustainable work practises delivered within budget.

Silicon Valley

Based at Apple headquarters,this role required that I localize technology products for the Australian market through testing and translating "American English"​ into "Australian English".

Melbourne, Australia

• Outsourced to Crown Towers Melbourne, a premium 5 star hotel, I managed the daily performance of over 155 room attendants and supervisors. • Implemented a functional and fair working roster which reduced absenteeism and increased team satisfaction. • Analyzed performance issues to review where time was being lost, resulting in improving cleaning costs per room reducing costs by 8%. Introduced daily morning briefings to communicate essential daily information and, importantly, develop a feedback loop with the team.• Delegated floor captains to oversee minor issues on each floor, resulting in less time wasted for supervisors. • Inspired the team to get the job done by relating to them as humans and being hands on when necessary. It was not uncommon for them to see me searching trash cans for lost guest items.

Melbourne, Australia

Executive Assistant Manager, Medina Grand Melbourne, June 05- April 11 (155 rooms)Hotel Manager, Medina Executive Flinders Street, September 06 – March 09 (63 rooms)Hotel Manager, Medina Executive South Yarra, May 06 – September 06 (62 rooms)• Managed teams of up to 70 people from various hotel departments. Oversaw the operations of 3 hotels ranging from 62 to 155 serviced apartments and additional conference facilities. • Increased employee satisfaction ratings by 25% through the implementation of regular meetings to set clear goals, celebrate wins and listen to employee feedback.• Increased average rate for Medina Executive Flinders Street, resulting in achieving the highest average rate in the Toga Group on a regular basis. • Designed and implemented the first official recycling system for Medina Grand Melbourne, resulting in costs savings in waste control, labor costs and reduced amenity costs. Trained and mentored a team of supervisors and employees who have now developed into Hotel Managers and Assistant Managers within the group.• Close attention and focus enabled a 50% reduction of total Debtors for Medina Executive Flinders Street

Red Hill, Victoria, Australia

Managed Front Office Operations for a boutique 40 room conference and event venue in the winery region of Victoria. • Oversaw daily cash handing, reservations and customer service. Implemented strategies to increase leisure bookings to fill the gaps of conferences and events.• Reorganized the third party booking system and rolled out weekend specials which resulted in an increase in leisure accommodation occupancy. • Regularly stepped up as on site overnight coverage in place of the Hotel Manager when large events were occurring. Assisted in the management of event pack downs resulting in reduced labor costs for these events.

Melbourne, Australia

• Oversaw the shift operations on either the AM or PM shift at this 59 room boutique hotel in Melbourne. Developed skills in multi-tasking front desk operations, food and beverage operations, reservations, team management and managing guest feedback. • Implemented a staff training manual documenting the tasks of each role and their service expectations which was then used as a training handbook for all new employees.

Certificate, Project Management, 4.0

Bachelor Of Business, Tourism Management

Bachelor Of Arts - Ba, Linguistics, Swedish, Business Studies