Catherine Marson Email & Phone Number

Rushcliffe

Administration support with patient focus in a busy general practice setting. Dealing with sensitive and protected data and providing non clinical support to the medical practitioners.

I decided to take a career break following redundancy as the COVID pandemic hit, since then I have been volunteering in the local community and supporting family members.

Nottingham

Responsible for the efficient delivery and management of the Design Offer across our offices in London, Sale (Manchester) and Nottingham. Overseeing and supporting delivery of our key accounts whilst also pursuing new business opportunities. Responsibilities include client management, quality, programme, financial and commercial delivery. Accountable for overall results against the Annual Operating Plan -top and bottom line and leading and driving strategic initiatives to return profitable growth for the SpaceInvader design business. . Team leadership, talent development and retention are also key focus areas.

Nottingham, United Kingdom

This role entailed optimisation of employee performance across a wide array of offices and disciplines by steering the recruitment, training, and professional growth activities.I have successfully communicated major updates regarding performance of financial, operational, and commercial areas to board members by collaborating with executive leadership team. I have conducted thorough evaluation of clients prior to bid and tender submissions to enable a seamless research process. Additionally, I ensured smooth operational workflow by executing strategic planning, devising effective market strategy, and setting up goal-driven client targets within central region. I have continuously promoted a customer-centric culture across internal teams through provision of valuable support and training aimed at increasing customer satisfaction. I contributed to achieving competitive advantage by benchmarking and communicating performance updates of central design business with daily and monthly forecasts to design and executive leadership teams.Selected contributions for this role were: Directed entire operations associated with key framework customer accounts, comprising a budget of £4M. Contributed to generating recurring business by building and strengthening long-term relationships with key clients. Championed companywide staff development and business planning initiatives, leading to improved efficiency

Nottingham, United Kingdom

For this role, I delivered leadership support to customer-facing project management/business analyst team for effective design, configuration, and deployment of global eCommerce data management solutions.I have assessed broad range of business goals, feature concepts, and customer needs to drive translation into prioritised product requirements and use cases. To develop and roll out persuasive consumer messaging campaigns, I converted product features into customer value propositions.I have facilitated decision-making in terms of project goals, progress, risks, and challenges via engagement with internal stakeholders in regular corporate meetings. To explore lucrative revenue growth and potential value opportunities, I executed thorough market trends and competitor analyses.The measurable benefits I brough during this role were:  Recognised for setting up and developing an entire organisation from the ground up. Succeeded in introducing and launching global solutions in line with time and budget constraints via synergy with sales, market development, and support teams. Served pivotal in realisation of $1.321B by owning holistic control over project delivery.

•The MDM team of 4, managed solution definition, development and deployment for a portfolio of accounts totalling $586 million sales.•Created proposals for new and repeat customer business for compliance and variable data programs.•Analysed and reported on customer, market and competitor activity and business trends and areas of concern or opportunity to maximise sales conversions and increase market share.•Built client relationships by acting as the solution expert to support delivery of the global sales plan..•Trained peers and management team on internal systems, processes and products to enable effective solution deployments and revenue capture.•Negotiated process, terms of sale, contracts and service agreements with retailers and vendors.•Increased sales volumes by 10% by adding new programs and products across Europe and Emerging market region.

•Managed a portfolio of accounts with a sales plan of £12,000,000 per annum•Developed products and implemented creative, cost effective programs which increased sales by +12% average year on year•Created account plans and oversaw sales forecasting, inventory placements and performance reporting for all allocated accounts.•Negotiated prices and contracts. Provided ongoing consultation support with clients on after sales support to resolve any issues. •Built new and maintained successful client relationships up to C Suite Level within major UK retailers and brand owners. Acted as liaison between customer service, operations and sales teams.•Maintained central database of key contacts, risk ratings, financial impact and key issues.