Catherine Oldfield Email & Phone Number

Bridgewater, New Jersey, United States

Bridgewater, New Jersey, United States

Bridgewater, Nj

+ Provide technical assistance and support over the phone for incoming queries and issues related to Point-of-Sale related computer systems, software, and hardware.+ Keep records of all conversations in a call center database in a detailed manner+ Troubleshoot basic network topologies and wireless infrastructures+ Escalate outstanding problems to the appropriate IT resource for resolution+ Provide additional assistance or information to the IT Technical resource working on the escalated problem+ Follow up with customers to ensure issue has been resolved+ Maintain frequent communication with Supervisors to ensure they are aware of any unusual chronic or critical problems+ Diagnose and perform minor repairs to Point-of-Sale equipment+ Stage and configure software for register and backoffice PC's+ Produce daily & monthly reports for sales polling, inventory, traffic counter, and other Help Desk related issues

Branchburg, New Jersey, United States

+ AS in Computer Science+ AAS in Computer Programming +AAS in Computer Networking+ Studying Cisco network architecture.+ Studying Java and Python OOP programming languages.+ Some experience with relational databases and SQL.

Lancaster, Pennsylvania Area

+ Drove store profitability by taking ownership of processes and allocating resources to effectively answer the needs of the market.+ Tracked store performance and customer satisfaction, and worked to find solutions that drive the business.+ Ensured compliance with all Company policies and procedures, and strove for continuous improvement of store-level execution thereof.+ Provided leadership and training for the store team with an eye toward growing talent within the retail field and the Company.+ Actively collaborated with other stores within the district to share best practices and drive team performance.

+ Provided support for daily store operations including opening and closing procedures, sales tracking, floorset execution and stockroom merchandise flow.+ Provided leadership on the sales floor, in terms of focusing the team of salespeople to excel in customer service and achieve sales goals. + Communicated with other retail locations within the district for sales strategies, merchandising ideas and fulfillment of special orders.+ Provided training for new hires/rehires in current store policies, sales strategies and footwear technology.+ Maintained company standards in sales floor upkeep and training records and new digital forms including sales coach tracking and weekly payroll and sales reporting.

+ Utilized Pro/Engineer for 3D solid modeling and 2D drawing creation.+ Executed environmental and safety tests and wrote test protocols and reports.+ Ensured FDA compliance for test procedures and units undergoing testing.+ Learned the revision control process and how it relates to the MCAD model database, drawings, and existing hardware.

+ Provided primary R&D support for the Eclipse/Loctite Cure Adhesive Reduction Project.+ Supported the Eclipse Safety Shield Re-design and Implementation Project.+ Drafted protocols on part construction, testing, analysis, and function.+ Gathered and analyzed data for purposes of future part enhancement/design.+ Drew direct comparisons between part physical design and effectiveness, which was applied to techniques used in part manufacture and function.+ Implemented experimental techniques used in physical and chemical characterization of blood separation gel.

+ Drafted operator’s manual for the swaging of mechanically drilled needles on the Texas Pneumatic Swaging Press.+ Prepared and analyzed samples for purposes of Control Release product line verification.+ Analyzed and evaluated products using Chatillon mechanical testers, laser micrometers, flex testers, and plug- and depth-gauges.

Associate'S Degree, Computer Technology/Computer Systems Technology, 4.0

Associate of Science, Computer Science Associate of Applied Science, Computer Networking Associate of Applied Science, Computer Programming

Be, Mechanical Engineering

Activities and Societies: Fencing Team, Dramatic Society, The Stute (school newspaper)Participated in the Cooperative Education program