Catherine Polka Email & Phone Number

Fort Mill, Sc, Us

Fort Mill, South Carolina, United States

⦿ Supervised the haunted maze Depths of Darkness for Scarowinds, ensuring the safety and well-being of performers while delivering exceptional guest experiences.⦿ Created and managed blackout schedules, overseeing placements and ensuring smooth daily operations during events.⦿ Led a team of performers during Scarowinds and WinterFest, motivating staff to maintain high performance and handling any guest-related issues with efficiency.⦿ Wrote detailed nightly and incident reports, maintaining a record of operational performance and incident resolutions.

Fort Mill, South Carolina, United States

⦿ Supervised monsters within scare mazes, focusing on guest and performer safety while maximizing engagement and enjoyment.⦿ Drove floats for the WinterFest parade, assisting with logistical planning and ensuring smooth event execution.⦿ Conducted equipment inspections and safety checks, maintaining the high-quality standards required for successful nightly operations.

Fort Mill, South Carolina, United States

⦿ Taught new hire and rehire orientations, instilling company values, safety protocols, and operational procedures.⦿ Delivered specialized training, including ServeSafe certifications, Diversity, Equity, and Inclusion (DEI) workshops, and workplace safety courses.⦿ Designed and distributed monthly internal newsletters and updated TV screens across the park to keep staff informed on important updates and events.⦿ Organized and maintained employee training documentation, ensuring compliance with HR policies.

Charlotte, North Carolina, United States

As an Events and Customer Service Intern at the US National Whitewater Center, I am actively involved in delivering exceptional guest experiences in one of the premier outdoor recreational facilities in the United States. This role allows me to apply my knowledge from the Resorts and Attraction Management program at Bowling Green State University while honing my skills in event planning, customer engagement, and operational support.I assist in coordinating a variety of events, ensuring seamless execution from inception to conclusion, and contribute to creating an inviting and enjoyable atmosphere for visitors. My responsibilities include managing customer inquiries, providing information about activities, and facilitating event logistics, all while maintaining the highest standards of service excellence.Through this internship, I am gaining valuable hands-on experience in the events and attractions industry, strengthening my ability to work collaboratively in a fast-paced environment while fostering positive relationships with guests and team members alike. I am passionate about promoting outdoor recreation and fostering memorable experiences that inspire a love for adventure.

Carolina Crescent Chapter

⦿ Led coordination for special events to generate significant financial support for the organization, overseeing event logistics from conception to completion.⦿ Built strong relationships with corporate partners and community leaders, enhancing development opportunities for the organization.⦿ Organized and managed volunteers, assigning roles and ensuring seamless operations during large-scale events.

Resort And Attraction Management

I am currently pursuing a Bachelor of Science in Resort Attraction and Management, where I am expanding my knowledge of the tourism.

Marketing/Marketing Management, General

At the University of Phoenix, I completed coursework in Marketing and Event Management, which provided me with a strong foundation.

Special Education And Teaching

Activities and Societies: Student Teaching - Italian Home for Children (Jamaica, Plaines, MA)At Lesley University, I studied Special.